Sr. Developer Experience Engineer, Kiro

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Artificial Intelligence (AI), Code Reviews, Distributed Computing, Documentation, Establish Priorities, GitHub, Identify Issues, Leadership, Marketing Requirements Document (MRD), Problem Solving Skills, Product Engineering, Product Planning, Product Requirements Document (PRD), Quality Assurance, Requirements Management, Scaffolding, Slack, Software Development, Systems Engineering, Testing, User Interface/Experience (UI/UX)
LOCATION
Seattle, WA
POSTED
30+ days ago

Software development is undergoing its most fundamental transformation in decades. The rise of agentic AI is collapsing the distance between intent and working software - and Kiro is at the center of that shift. Kiro is an agentic system developed at AWS that reimagines how developers build software: by combining an agentic backend with delightful user experiences that enable developers to build high quality, maintainable software. Kiro"s spec-driven development and autonomous agents act as virtual teammates, handling everything from requirements gathering to code review, test generation, infrastructure scaffolding, and documentation updates, while keeping humans in control of every diff before it ships.

We"re looking for developer experience engineers who want to shape this transformation by ensuring developers are successful with Kiro by working with developers in various social channels (eg, GitHub, Discord, Slack, Reddit) to triage and troubleshoot issues. You will also be engaging with enterprise customers as a specialist for Kiro and assisting with issues, product roadmap, and executive briefings to drive adoption.

Your impact will be immediate and visible. You will partner with Product, Engineering, Product Marketing, and Documentation teams to improve activation and retention while connecting with developers on their feedback based on their usage of Kiro.

From day one, you"ll have opportunities to lead - whether that"s owning a critical feedback channel, defining technical direction for a new capability or process, or shaping how the team operates. You"ll work across distributed systems, engineering, and product teams. The team is small enough that your decisions matter and large enough that you"ll always have someone to learn from.

This is your chance to shape the direction of the agent that builds the future.

Key job responsibilities

  • Own customer success strategy for Kiro - unblock developers on Kiro social and internal channels to drive adoption
  • Provide specialist assistance for strategic and enterprise customers and partner with field teams to drive successful engagements
  • Define and prioritize features that address key customer pain points by partnering closely with product teams
  • Partner directly with engineering teams and leadership to surface key customer trends in reviews and resolving high priority issues
  • Build tools and agents to automate workflows used by internal teams and support
  • Support new launches by thorough testing and QA of product features to surface high priority bugs before launch

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles