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Your work days are brighter here.
Were obsessed with making hard work pay off, for our people, our
customers, and the world around us. As a Fortune 500 company and a
leading AI platform for managing people, money, and agents, were shaping
the future of work so teams can reach their potential and focus on what
matters most. The minute you join, youll feel it. Not just in the
products we build, but in how we show up for each other. Our culture is
rooted in integrity, empathy, and shared enthusiasm. Were in this
together, tackling big challenges with bold ideas and genuine care. We
look for curious minds and courageous collaborators who bring
sun-drenched optimism and drive. Whether you're building smarter
solutions, supporting customers, or creating a space where everyone
belongs, youll do meaningful work with Workmates whove got your back. In
return, well give you the trust to take risks, the tools to grow, the
skills to develop and the support of a company invested in you for the
long haul. So, if you want to inspire a brighter work day for everyone,
including yourself, youve found a match in Workday, and we hope to be a
match for you too.
About the Team
The Global Customer Success (GCS) team is dedicated to engaging every
customer, ensuring they derive meaningful value throughout their journey
with Evisort. Our focus on customer growth and innovation drives us to
enhance product adoption, elevate customer outcomes, and secure renewals
in close collaboration with our account teams. We meet each customer
where they are and tailor our approach to meet their unique needs.
Evisort is a Workday solution that primarily serves legal and
procurement stakeholders and allows customers to create cutting-edge AI
technology that makes contracts searchable and simplifies deal-making
processes to supercharge business while helping to reduce costs and
manage risk. We automate manual work, facilitate collaboration, and
streamline operations so businesses can make better decisions.
Our commitment to fostering an inclusive, collaborative, and empowered
environment for our Workmates enables us to innovate and consistently
drive exceptional customer success!
About the Role
As a Customer Success Manager at Workday, you'll play a pivotal role in
ensuring our key customers realize maximum value from their Evisort
investments through comprehensive adoption and value engagements. As
their dedicated customer success manager, you will prioritize delivering
exceptional experiences that support our customers throughout their
business lifecycle. Through regular reviews and engagements, you will
ensure your customers realize value and uncover adoption opportunities.
Responsibilities:
- Focused on high-touch, curated experiences for Evisorts key accounts
working on engagements with medium to high complexity and providing
proactive and ongoing adoption and value engagements at key moments
of our customers' journey
- Acting as a key advisor with insights into customers legal and
procurement organizational and business objectives and driving
product adoption by aligning Evisorts features and functionality
with customers' overall business needs
- Develop and maintain adoption plans that align with the customers
business objectives and/or company goals.
- Collaborate with the customer to set clear, measurable goals and
KPIs that drive mutual success.
- Ability to understand and identify Evisort's services and offerings
and how they help meet customers objectives leading to upsell
opportunities
- Work on a diverse scope of situations where data analysis requires
evaluation to prioritize and drive resolution
- Prepare and deliver executive briefings nd reports for senior
leadership, highlighting account achievements, challenges, and key
opportunities (upsells; renewal strategies).
- Acting as a liaison between product management and the customer with
a focus on communicating the Evisort Roadmap and how this will
influence customer activities
- Collaborating cross functionally with account team members to create
a seamless & optimal customer experience.
- Creating customer champions and advocates
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Expected results within 3-6 months:
A proficient knowledge of Evisort products, services and offerings.
Self-sufficient management of a portfolio of 30 - 45 customers in the
United States.
Detailed & prioritized adoption plans, including new product adoption
strategies and identification of any expansion opportunities or renewal
strategies.
Manage and establish customer relationships including key executives and
decision makers
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