The Senior Customer Service Representative provides exceptional support by managing customer inquiries, processing orders, and resolving issues to ensure satisfaction and retention. They guide and support team members, handle escalations, and contribute to process improvements. Responsibilities include order management, coordinating with sales, logistics, and finance, and maintaining accurate records. Requirements include 3-5 years of customer service experience, leadership skills, and proficiency with systems like ERP/MRP. Strong communication, problem-solving, and organizational skills are essential. This office-based role involves occasional lifting and data entry, operating in a fast-paced environment with standard hours and occasional overtime. The position emphasizes teamwork, accountability, and adherence to documentation standards, supporting a diverse, inclusive workplace.