Sr Customer Service - Intermodal

Quality Distribution Inc.

Tampa, FL

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JOB DETAILS

SKILLS

Analysis Skills, Billing, Business Operations, Communication Skills, Customer Support/Service, Depth Perception, Detail Oriented, Employee Assistance Plan, Establish Priorities, Flexible Spending Accounts, Google Apps, High School Diploma, Interpersonal Skills, Lift/Move 20 Pounds, Microsoft Office, Microsoft Product Family, Multitasking, Office Equipment, Operations Planning, Order Management, Organizational Skills, Physical Demands, Pricing, Quality Control, Service Delivery, Team Player, Time Management, Trucking, Willing to Travel

LOCATION

Tampa, FL

POSTED

4 days ago

QC Intermodal® offers innovative, comprehensive door-to-door bulk solutions seamlessly merging over-the-road trucking and rail transportation utilizing a patented tank design (U.S. Patent 11,679,930). QC Intermodal provides customers with the speed of traditional over-the-road haulage while leveraging the cost competitive and environmental benefits of rail transport. This allows for timely, cost efficient, and environmentally conscious shipping solutions for manufacturers across North America.

We are looking for an energetic, reliable Sr. Intermodal Customer Service Representative to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QCIntermodal.com.

Job Details

Job Summary:

The Sr. Intermodal Customer Service Representative is responsible for intermodal order planning, tracking, service exception management, and customer communication. Order management and service delivery should meet or exceed customer expectations. The Customer Service Representative will work closely with Intermodal Planning, terminal operations, pricing, contracts, billing and other support departments.

Duties and Responsibilities:

Creation, entry and management of orders in the transportation management system(s)
Collaborates with the Intermodal Planners as well as other QC support departments
Tracking and tracing of intermodal orders throughout the order cycle
Ability to identify, report and correct service exceptions
Customer advocate building relationships that foster growth
Communicates effectively both internally and externally
Responds to customer inquiries in a timely and effective manner
Reporting and management of on-time service delivery
Performs miscellaneous duties as assigned

Benefits

Medical
Dental/Vision
Basic Life/Voluntary Life
Short Term and Long Term Disability
Flexible Spending Account and Health Savings Account
Digital health through Recuro
Employee Assistance Program
401k Employer Match and Roth Retirement Savings Plan
Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
Additional Voluntary Benefits

Requirements

Skills and Abilities:

3-5 years of experience in customer service
Transportation experience preferred
Liquid Bulk Experience preferred
Intermodal experience preferred
Basic knowledge of company's various business operations
Excellent communication and interpersonal skills
Organized, detail oriented, and ability to take initiative
Ability to prioritize and hands multiple tasks
Ability to work effectively in a team as well as independently, as required
Knowledge of Google apps and Microsoft Office products preferred
Strong analytical and planning skills

Education and Experience:

High school diploma or equivalent.
Two year degree preferred

Additional Job Information

Position Type/Expected Hours of Work:

This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel Requirements: Rare

Company Information

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
This job is assigned to a specific Terminal
Safety First environment - Complacency is not an option.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunities

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

Quality Distribution Inc.

At Quality Distribution Inc. (QDI), availability, reliability and dependability have been our watchwords for more than 100 years. From our humble beginnings as a small operation hauling lime and milk to where we are today- operating the largest bulk tank truck network in North America- we have never forgotten the importance of being available, reliable and dependable. We believe these very qualities have helped make us a core carrier of choice for many of the global chemical processing corporations in the Fortune 500, corporations with recognizable names like Dow Chemical Company, Procter & Gamble, E.I. Dupont, and PPG Industries.

In addition to these leaders in chemical processing, we also provide transportation and delivery services for each of the top 100 chemical producers in the world. Our determination to run an honest and ethical business that respects its customers, employees and stakeholders has helped us to forge these types of mutually beneficial business relationships. Today, with over 125 offices across North America, and the strength of more than 3,000 drivers and franchises working with us, QDI retains its position as an industry leader.

The Quality Distribution Inc. family of transportation and services companies includes:

Quality Carriers, Inc., the largest bulk transportation company in North America, combining the largest fleet of stainless steel tanks with the industry's broadest and most complete terminal network.
QC Energy Resources, a leading transportation and logistics vendor serving the oil and gas sector.
Boasso Global, a premier provider of depot, maintenance, cleaning, and transportation services for ISO tank containers globally.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Transport and Storage - Materials

FOUNDED

1984

WEBSITE

https://www.qualitydistribution.com/