Sr. CRM Business Analyst

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As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world

Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities

Position Summary: As a Senior CRM Business Analyst, you will be responsible for building relationships with business stakeholders, translating business process requirements into functional specifications, and driving standard business processes across the global Industrial Aftermarket and Services organization

A Senior CRM Business Analyst will understand business priorities and the relative importance of their activities as it relates to customer experience, internal efficiencies, and corporate strategies

Qualified candidates must be able to work a hybrid schedule of 3 days a week at our Bloomington, MN office/facility

Role Responsibilities: Represents the voice of the business when working with the IT development team and business vertical for the evaluation, requirements documentation, design, development, and implementation of new processes and enhancements, configurations and customizations within the D365 CRM platform and other sales enablement tools

Defines and prioritize initiatives, epics, features, user stories, and bug fixes that align with organizational goals

Leverages experience with Customer Relationship Management (CRM) processes and systems to incorporate best practices

Collaborates with Sales Operations teams to understand business needs, deliver training, and enhance user experience with Dynamics 365 CRM and related tools

Supports the design and maintenance of dashboards, reports and other tools to provide actionable insights and support data driven decision-making

Helps troubleshoot technical issues and write detailed Azure DevOps (ADO) tickets for resolution and deployment by the IT development team

Travel: Up to 15% (may include domestic and international travel) Minimum Qualifications: Bachelor's degree in related field 5+ years of proven experience in or as an IT Business Analyst or Sales Operations Analyst, with a focus on D365 or similar CRM platform support, Power BI, OAC or other visualization tools Proficient using Excel to analyze data Preferred Qualifications: Experience using Oracle ERP and Oracle BI Experience working with Microsoft Power BI Experience using Tableau software Strong written and verbal communication skills with ability to adapt between non-technical and technical audience Strong analytical and problem-solving skills, organizational skills and ability to collaborate and multi-task efficiently Ability to help with other business analytics projects in the future as the role matures Relocation: This position is not eligible for relocation assistance

Annual Salary Range: $86,200-$111,000

Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc

provides to you

Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more

Immigration Sponsorship Not Available: Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.)

Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position

International relocation or remote work arrangements outside of the U.S

will not be considered

Keywords: Dynamics 365, CRM, Azure, DevOps, IT development, Power BI, Power Automate, Visualization tools

#LI-Hybrid Equal Opportunity Employer, including Disability and Veterans Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States

Hiring decisions for such positions are required by law to be made in compliance with these regulations

Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers

These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process

Donaldson only accepts online applications through our Careers | Donaldson Company, Inc

website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address

If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law

Donaldson is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, national origin, genetic information, protected veterans status, sex, sexual orientation, gender identity, disability status, or any other status protected under federal, state or local laws

### Minimum Education Required Bachelor Degree ### Minimum Experience Required 5 - 20 years ### Shift First (Day) ### Number of Openings 1 ### Public Transportation Accessible Yes ### Veterans Encouraged to Apply No ### Physical Required Yes ### Drug Test Required Yes ### Compensation $11.41 / Hourly ### Postal Code 55420 ### Place of Work On-site ### Requisition ID JR-25738 ### Job Type Full Time ### Job Benefits Not specified ### Application Link http://ipc.us/t/0906011BFE754F94