Sr. Creative Program Manager, Creative Garage

Amazon

Bellevue, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Best Practices, Brand Strategy, Budget Management, Business Model, Business Operations, Business Support, Business-to-Business (B2B), Business-to-Business (B2B) Marketing, Capacity Management, Capacity Utilization, Cargo/Freight, Change Management, Communication Skills, Cross-Functional, Customer Satisfaction, Customer/Client Research, Design Document, Digital Video, Direct Mail, Financial Reporting, Forecasting, Functional Programming Languages, Global Branding, Health Maintenance, Integrated Circuits (ICs), International Operations, Kanban, Leadership, Lean Manufacturing, Logistics, Marketing, Marketing/Sales Collateral, Matrix Management, Metrics, Operational Communications, Operations Management, Operations Planning, Operations Processes, Presentation/Verbal Skills, Process Improvement, Productivity Model, Project/Program Management, Reporting Dashboards, Reporting Skills, Resource Management, Sales, Service Level Agreement (SLA), Shipping/Receiving, Strategic Planning, Supply Chain, Sustainability, Team Player, Testing, Time Management, Vendor/Supplier Selection, Writing Skills, eCommerce

LOCATION

Bellevue, WA

POSTED

10 days ago

Description Worldwide Operations collectively represents some of the most critical components of Amazon's first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes-but is not limited to-Amazon Supply Chain Services, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Shipping, Amazon Flex, Amazon Hub Delivery and more. Everything we do is aimed at further delighting our shippers, carriers and partners with faster, cheaper, and more efficient means of shipping and receiving packages. Creative Garage (CG) is a central shared-services creative studio supporting the portfolio of global supply chain products. The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics. We build and own the global brands and their creative expression throughout the customer journey-working closely with marketing, sales, and customer insights partners to test, learn, and ensure our design solutions resonate with target audiences. We have high standards and strive to continuously raise the bar across all creative elements. We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives (designers, copywriters, production artists, and more) supporting 10+ global businesses. This is a high-impact IC role at the center of how Creative Garage operates-responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale. The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined. They own complex, cross-functional programs end-to-end, create scalable mechanisms that increase studio efficiency, and influence across partner teams and senior leadership to drive alignment. They are both tactical and strategic-equally comfortable triaging today's incoming requests and building the capacity model for next quarter. They develop a strong understanding of Amazon's supply chain products and become the operational backbone of Creative Garage, connecting the dots between business demand, creative capacity, and team health. This role partners closely with senior leadership on planning, goal development, and resource strategy. The Senior Creative Program Manager may manage contractor project managers in the future. Key job responsibilities Resource Management & Capacity Planning Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input Creative Operations & Process Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting. Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps Own and evolve creative development processes end-to-end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral-ensuring on-time, on-budget delivery Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome Program Reporting & Studio Health Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting Develop program reporting across finance, business reviews, client satisfaction, and team goals-connecting operational metrics to org-level objectives Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy Stakeholder Management & Communication Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints-finding a path forward in difficult situations Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication Own change management communications for studio operations updates across creative team and business stakeholders About the team We call ourselves the Creative Garage. We are an internal creative studio built to centrally support the global supply chain org. We believe creatives working together on a central team creates a stronger, more collaborative environment-more career growth opportunities and stronger creative solutions for our customers. We make logistics human and love telling the stories of those who make the supply chain work. Most importantly, we make great creative and have fun doing it. Come build with us. Basic Qualifications - 8+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Deep experience owning and administering Workfront as a system of record for resource management and project delivery - Proven ability to design and implement scalable processes and mechanisms that improve creative studio efficiency - Experience managing complex, cross-functional programs end-to-end across multiple concurrent workstreams with minimal supervision - Strong written and verbal communication skills, with experience presenting to senior leadership Preferred Qualifications - 5+ years of driving process improvements experience - Knowledge of general AI tools - Experience working in a matrixed organization - Experience in a shared-services or centralized creative model supporting multiple business lines simultaneously - Strong process improvement background (e.g., CIP, Kanban, Kaizen, Lean) with a track record of measurable efficiency gains - B2B marketing, transportation, logistics, or supply chain experience a bonus, but not required. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles