Are you an aspiring content developer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where youll help drive our technology-centric content framework within the Global Support organization, working with peers and subject matter experts to enhance our content assets using the latest in AI and other innovative tech.
You Should Apply If
You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You're Energized by Our Opportunity
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You Want to Be with the Best
At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Learn More About What We Value at Samsara
In This Role, You Will:
Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
Collaborate with teams to implement and maintain content development processes and standards
Support various content development projects and initiatives, ensuring their successful execution
Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization
Participate in identifying and implementing improvements in content processes and technology
Minimum Requirements for This Role
Bachelor's degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation
3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content
Experienced in working with content/knowledge management and ticketing systems
Experienced in preparing AI-optimized content and building AI models for generating content
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adept at managing multiple priorities and embracing change with ease
Ideal Candidate
Proficient in Jira
Experienced in working in Agile/Scrum environments
Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
Experienced in managing content/knowledge-related projects