Sr. Clinical Research Specialist - Site Ops

At Iterative Health, we are transforming clinical research through the power of AI, technology, and human expertise. Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to improve patient outcomes. Through the Iterative Health Site Network — a premier network of 100+ clinical research sites across the US and Europe — we help expand and expedite access to novel therapeutics for patients in need.

Why This Role Matters

As a Senior Clinical Research Specialist, you will serve as a strategic partner to clinical research sites utilizing Iterative Health's services and AI-powered solutions. Leveraging your deep clinical research expertise, you will help optimize site operations, improve trial execution, increase patient enrollment, and drive adoption of Iterative Health's products and services.

This highly collaborative, customer-facing role combines clinical research operations, consultative support, training, and technology adoption. You will work directly with investigators, research coordinators, and site leadership to implement best practices and maximize research performance across clinical trial programs.

Where You'll Drive Impact 

• Manage and strengthen relationships with assigned customer research sites, serving as a trusted advisor and primary point of contact for clinical research operational support.
• Assess site workflows, identify operational gaps, and provide strategic recommendations to improve study execution, patient recruitment, retention, and overall site performance.
• Serve as a subject matter expert on clinical research workflows, gastrointestinal clinical trials, and the application of Iterative Health services and AI solutions.
• Lead customer onboarding, implementation, and training initiatives to ensure successful adoption and utilization of Iterative Health products and services.
• Develop customized training programs, process maps, workflow tools, and best-practice resources tailored to customer needs.
• Partner with site personnel to support study startup activities, patient screening strategies, enrollment initiatives, and randomization support.
• Monitor customer engagement, product adoption, and site performance metrics, proactively identifying opportunities for optimization and expansion.
• Collect, analyze, and communicate customer feedback, operational insights, and product enhancement opportunities to internal stakeholders.
• Collaborate cross-functionally with Product, Clinical Operations, Customer Success, and Commercial teams to improve customer outcomes and support business objectives.
• Mentor and provide guidance to team members as needed.
• Represent Iterative Health at customer meetings, industry events, and professional conferences.
• Performs related job duties 

How We Work

• Collaborative and low-ego team environment
• Fast-moving and highly iterative culture
• Strong focus on ownership and accountability
• Mission-driven and patient-centered mindset
• Open communication and continuous learning
• Comfortable navigating evolving business needs

What You Bring to the Team

• Bachelor's degree in a scientific, healthcare, or related field.
• Minimum 5 years of clinical research experience, including at least 3 years as a Clinical Research Coordinator, Lead CRC, Research Manager, or equivalent role.
• Extensive experience supporting Phase II-IV pharmaceutical-sponsored clinical trials.
• Strong understanding of clinical trial startup activities, feasibility assessments, regulatory requirements, informed consent processes, patient recruitment strategies, and study conduct.
• Deep knowledge of Good Clinical Practice (GCP), ICH guidelines, FDA regulations, and industry best practices.
• Proven ability to independently manage customer relationships and influence stakeholders across multiple levels of an organization.
• Experience evaluating and improving clinical research workflows and operational processes.
• Strong presentation, training, facilitation, and communication skills.
• Highly organized with the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Ability to thrive in a fast-paced, evolving environment and navigate ambiguity effectively.
• Passion for leveraging technology and innovation to improve clinical research outcomes.
• Willingness to travel approximately 30%.

Preferred Qualifications

• 5+ years of Clinical Research Coordinator experience supporting IBD or gastrointestinal clinical trials.
• Experience working with research site networks, CROs, sponsors, or clinical trial technology companies.
• Experience with CTMS platforms such as RealTime, Clinical Conductor, CRIO, Florence, or similar systems.
• Strong understanding of inflammatory bowel disease (IBD), gastroenterology research, and endoscopic clinical endpoints.
• Experience delivering formal training programs, process improvement initiatives, or operational consulting to clinical research sites.
• Experience supporting technology-enabled or decentralized clinical trial solutions.

Benefits That Support You

We believe great teams do their best work when they feel supported — professionally and personally.

• Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office
• Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health
• Mental health and wellness support through Spring Health
• Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health
• Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years
• 401(k) program with a company match of up to 3% (up to $3,000 annually)
• Weekly in-office lunch benefit every Tuesday
• 100% company-paid short-term and long-term disability coverage
• Annual wellness and professional development stipend to support your health and growth
• And more!

At Iterative Health, we believe great people drive innovation. If you're excited about helping transform the future of clinical research while building scalable people strategies that support growth and impact, we encourage you to apply.