Sr Client Success Manager
The Sr. Client Success Manager is responsible for directly managing a portfolio of clients (16), serving as the strategic advisor to the brand by listening closely to client needs and developing strategies to address those needs. In this role, the Sr. Client Success Manager ensures client satisfaction, drives brand success, and cultivates long-term trusted relationships. This position acts as a trusted advisor to the clients under their management.
Job Will Remain Open Until Filled
Responsibilities:
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
For 16 clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
Demonstrates complete understanding of industry data as a sales tool, drawing key conclusions to support brands in the portfolio
Listens and probes to understand client needs and provides solutions across service offerings to address those needs
Maintains complete knowledge of and monitors category reviews as sales opportunities and applies understanding of the retail market for brand placement
Trains, develops, and may manage junior team members
Ensures all members of the selling team are engaged and contributing to brand success
Advises clients through all stages of the brand life cycle, supporting onboarding readiness, scaling strategies, and on-shelf sustainability
Provides financial monitoring and reporting by tracking monthly sales, communicating bonus opportunities, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress
Qualifications
Education Requirements: Bachelor’s degree
Experience Requirements: 4-6 years experience in relevant field
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Ability to work independently while managing all aspects of the client relationship
Ability to consult and provide input into standard operating processes
Ability to apply industry knowledge to determine and implement solutions to problems
Deep knowledge of the CPG industry or retail buying environment
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.