Sr. Client Services Manager

Senior Client Services Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Senior Client Service Manager (Sr CSM) to be responsible for the creation, approval, and the implementation of programs and events in the customer stores, partnering with clients to drive the incremental sale of events.  These responsibilities include engaging clients to increase the sale of events into the store, project development, budget management, execution monitoring, issue resolution, reporting, and invoicing.  The Sr CSM must also manage all related financial activities while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture. 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.  
• Ability to make autonomous decisions on behalf of our company strategy.
• Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.  Work with clients to increase events with the store, monitor event success, provide reports and feedback to the client. 
• Drive sales to meet and exceed sales targets.
• May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness.
• Responsible for over site of timeline revisions.

Qualifications:

• Bachelor's Degree or equivalent experience is required
• 1-3 years of experience in Consumer products, brand, or agency, sales
• Experience in event execution and/or sales preferred
• Possess negotiation, project management. and research, analysis, and presentation skills. 
• Good Sales presentation and development skills
• Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Sr Client Service Manager (Sr CSM) is responsible for the creation, approval, and the implementation of programs and events in the customer stores, partnering with clients to drive the incremental sale of events.  These responsibilities include engaging clients to increase the sale of events into the store, project development, budget management, execution monitoring, issue resolution, reporting, and invoicing.  The Sr CSM must also manage all related financial activities while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture.

Essential Job Duties and Responsibilities

• Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.   Ability to make autonomous decisions on behalf of our company strategy.
• Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.  Work with clients to increase events with the store, monitor event success, provide reports and feedback to client.  Drive sales to meet and exceed sales targets.
• May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.

Supervisory Responsibilities

Direct Reports

- May hires, retain, train, coach, guide, direct, and develop direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job 

Minimum Qualifications

Education Level: (Required)   Bachelor's Degree or equivalent experience

1-3 years of experience in Consumer products, brand, or agency, sales

Experience in event execution and / or sales preferred

Skills, Knowledge and Abilities

• Possess negotiation, project management and research, analysis, and presentation skills. 
• Good Sales presentation and development skills
• Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
• Strong organization, negotiation, and problem solving skills
• Ability to present to large and small groups in a variety of settings
• Excellent written and verbal communication skills
• Team player with positive attitude.
• Ability to build and maintain strong client relationships
• Proficient is MS Word, Outlook, Excel, PowerPoint

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.