Business Growth, Business Support, Claims Management, Communication Skills, Cross-Selling, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Follow Through, Insurance, Licensing, Microsoft Office, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Revenue Growth, Sales Management, Sales Support, Team Player, Time Management, Up-Selling, Willing to Travel, Writing Skills
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
You’ll manage client accounts of moderate to high complexity and help grow existing relationships through day-to-day service. You’ll work with internal teams and external clients, spot ways to add value, and support client retention, revenue growth, and client satisfaction. This role calls for steady service, clear communication, and a client-first approach. It also fits Gallagher’s focus on service-minded, collaborative people who do the right thing and help champion The Gallagher Way.
How you'll make an impact:
You’ll be the day-to-day contact for an assigned group of client accounts. You’ll help keep service moving, solve issues, and make sure clients get timely follow-through. You’ll also look for cross-sell and up-sell opportunities that fit the client’s needs and support business growth.
You’ll work closely with Branch Managers, Production team members, and other colleagues to support the client service function. You’ll help protect existing business, ask for referrals, and support the sale of extra services when there’s a clear need. You’ll also help keep work efficient and consistent with AJG standards.
About you:
Required:
- Bachelor's degree with 7+ years client service and/or claims management experience.
Must hold appropriate licensing as required and be able to travel up to 50% of the time.
Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
Previous experience in managing client relationships essential.
Must possess strong written and verbal communication skills.
Preferred: Insurance knowledge.
Behaviors:
- Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher.
Ability to develop professional relationships with internal and external stakeholders.
Demonstrates composure, stamina and resilience under pressure.
Ability to work collaboratively within a team as well as independently.
G
Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.