Sr. Client Service Associate

Wealth Enhancement Group

Raleigh, NC

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JOB DETAILS

SALARY

$60,000–$80,000 Per Year

SKILLS

Accidental Death and Dismemberment (AD&D), Annuities, Artificial Intelligence (AI), Attorney, Brokerage, Candidate Screening, Claims Processing, Communication Skills, Computer Systems, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Detail Oriented, Economics, Equal Employment Opportunity (EEO), Finance, Financial Planning, Financial Services, Fixed Income Investments, Hedge Funds, High Net Worth, Insurance, Investment Management, Investment Services, Legal, Licensing, Microsoft Office, Mutual Funds, OSHA, Onboarding, Operational Support, Operations Guidelines, Operations Processes, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Modeling, Research Skills, Resolve Customer Issues, Sales, Sales Prospecting, Salesforce.com, Systems Administration/Management, Team Player, Tuition Reimbursement, Wealth Management, Worker's Compensation, Writing Skills

LOCATION

Raleigh, NC

POSTED

2 days ago

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Raleigh, NC office has an exciting opportunity for a Senior Client Service Associate to join our growing High Net Worth team. This is a great role for someone looking to build their career within a collaborative environment that truly values work life balance, professional development, and long-term growth.

In this position, you will serve as a trusted liaison between clients and Financial Advisors, playing a key role in delivering a high-touch, relationship-driven client experience. You will support all aspects of client service, including account maintenance, financial paperwork, and preparation for client reviews. You will also guide prospects and new clients through the onboarding process, ensuring a seamless and positive transition. Partnering closely with internal teams, you will help drive operational excellence while maintaining strong, lasting client relationships.

This position is primarily office-based in Raleigh to support strong team collaboration and client service. However, the team is open to offering a more flexible or hybrid schedule for the right candidate following successful onboarding and training.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 to $80,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

New Client Onboarding

Ensure accurate completion of prospect and new client paperwork and system setup
Follow up on funds transfers from surrendering companies
Maintain CRM using Salesforce and ensure client records are up to date
Research and follow up on issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
Record incoming assets using the appropriate blotting tool

Client Relationship Management

Engage with clients to understand their personal history and current financial needs
Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs)
Communicate to understand client requests, determine needed actions, and resolve issues directly or in collaboration with advisors, including death claim processing
Collaborate with clients' tax or legal counsel as needed to address client concerns

Client Review Preparation and Follow-Up

Gather client data and prepare materials for client meetings and reviews
Conduct tax research, including handling 1099 forms
Complete follow-up actions to address client needs after meetings

Industry and Company Knowledge

Demonstrate knowledge and accurately execute Wealth Enhancement Group's Suitability Guidelines, operational processes, and sales model
Apply understanding of financial terminology and products in client interactions
Exhibit working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Participate in client services and company educational events

Team and Corporate Support

Assist advisor team operations to streamline internal processes
Complete operational projects to support enhancements and changes
Communicate process and sales updates to the team
All other duties as assigned.

Education/Qualifications

Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field is preferred
Minimum of 2-3 years of financial services or related industry experience
Superior verbal and written communication skills
Proficiency with Microsoft Office Suite or related software required
Familiarity with Salesforce preferred
Experience with Workday preferred
Strong attention to detail
Good problem-solving skills
Superior verbal and written communication skills

#LI-HYBRID

#LI-NR1

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $51,450 - $84,000. However, the base salary range bolded above ($60,000 to $80,000) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance - employer paid and voluntary options
Short-term and long-term disability, workers compensation - employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.

Sr. Client Service Associate

Wealth Enhancement Group

Raleigh, NC

About the Company

Wealth Enhancement Group

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