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Sr Client Manager, Public Sector

KeyBank

Seattle, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Banking Services, Business Growth, Business Support, Cash Management, Certified Case Manager (CCM), Commercial Banking, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Develop and Maintain Customers, Driver's License, Establish Priorities, Follow Through, Government, Laptop PC, Lead Generation, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Research Skills, Resolve Customer Issues, Risk, Sales Management, Sales Prospecting, Test Plan/Schedule, Time Management, Treasury, Treasury Management, Willing to Travel, Writing Skills
LOCATION
Seattle, WA
POSTED
30+ days ago
Location:
1301 5th Avenue, Seattle Washington

Job Summary
As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.

Essential Functions
Collaborate with partners to expand and retain business and commercial clients
Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects)
Prepare, deliver, and review agreements
Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
Conduct research to support ongoing client needs
Generate cross-sell leads and participate in regular bank initiatives
Partner with internal stakeholders to address complex client needs
Make timely, risk-aware decisions and take ownership of outcomes
Set clear objectives, define priorities, and manage time effectively
Analyze information from various sources to draw conclusions and develop solutions
Adheres to and supports Key's compliance culture.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education
Bachelor's Degree or equivalent experience (required)

Work Experience
3+ years of cash management experience (required)
3+ years of Commercial Banking experience (preferred)

Licenses and Certifications
Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)

Skills
Expertise in treasury/ cash management products and services.
Manages service updates, compliance projects, and new service rollouts.
Demonstrated success in managing client needs and inquiries.
Strong verbal and written communication for client engagement.
Identifies cross-sell opportunities and contributes to bank initiatives.
Analyzes information to resolve complex client issues.
Makes timely, risk-aware decisions and takes ownership of outcomes.
Works effectively with internal partners to support business growth.
Prepares, delivers, and reviews client agreements.
Sets priorities and manages workload effectively.
Ensures accuracy and follow-through in client support.
Comfortable presenting to clients and internal stakeholders
Adheres to risk policies and supports testing initiatives.
Ability to interpret data and develop client-focused solutions.
Skilled in Microsoft Office in Word, Excel, and PowerPoint for business tasks.

Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel
Occasional travel to include overnight stay.

Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

Hybrid (2+ days)

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 04/24/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Hybrid

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About the Company

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KeyBank