Sr. Business Analyst, SSD-Core, OE

The candidate will be working as a member of the Sub-Same Day (SSD-Core) Labor Planning delivery team as we work to provide faster than same day delivery across North America. We are looking for an experienced Business Analyst with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs within SSD Last Mile Delivery. The ideal candidate will draw upon advanced analytical, problem-solving skills, and have a passion for delivering business insights and translating those into scalable, efficient, and automated processes and mechanisms. This role requires defining business problems and goals, scoping and creating project plans, developing process improvements, building scalable mechanisms, coordinating and driving execution, resolving conflicts, and communicating to senior leaders on status, risks, process/product changes, and evaluating tradeoffs. Data analysis, cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver cross-functional goals
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
• Provide data management processes such as accessing raw data feeds, organizing data and designing reports that present status-at-a-glance visualization for business performance.
• Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
• Monitoring existing metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
• Work with program managers, business leaders, tech, product, science partners and executive team to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Roll up your sleeves and do whatever is necessary; general manager/ owner mentality