Sr Billing Analyst- Cleveland, OH

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts conduct repair research & planning optimize estimates improve the parts supply chain and more. OEC partners with many of the worlds largest manufacturers dealers and suppliers shops and repairers and service providers giving our customers access to a comprehensive network and a streamlined workflow.

About the Role

We are looking for an experienced Senior Billing Analyst to manage and optimize billing operations across the organization. In this role, you will oversee end-to-end billing processes serve as a key resource for billing-related inquiries and collaborate across teams to ensure accurate compliant and efficient billing practices.

Youll play an important role in supporting revenue operations analyzing billing trends and helping improve processes that impact both our customers and the business. This position also provides guidance and mentorship to junior team members while partnering closely with Finance Product Sales and Customer teams.

What Youll Do

Billing Operations

• Manage end-to-end billing processes for subscriptions commissions logistics rebates and conversions across multiple customer segments including dealers suppliers and multi-store operators.
• Ensure billing activities are completed accurately efficiently and in compliance with company policies and regulatory requirements.
• Support manufacturer billing activities related to subscriptions rebates and conversions.

Customer & Internal Support

• Serve as the primary point of contact for billing inquiries from both customers and internal teams.
• Investigate billing issues and partner with Sales Customer Success and Customer Support to resolve concerns in a timely manner.
• Respond to invoice and statement requests and ensure billing information is accurate and up to date.
• Escalate complex billing issues to leadership when appropriate.

Analysis & Process Improvement

• Analyze billing data and trends to support pricing decisions product initiatives and revenue insights.
• Partner with Product and internal stakeholders on billing initiatives that impact customers and company revenue.
• Identify opportunities to improve billing processes accuracy and operational efficiency.

Compliance & Financial Operations

• Ensure billing operations align with internal controls accounting policies and compliance requirements.
• Support operational and compliance audits as needed.
• Assist the Accounts Receivable team with collections support and customer account maintenance when billing issues impact payments.

Team Support & Mentorship

• Provide training guidance and mentorship to new hires and junior team members.
• Share best practices and contribute to continuous improvement across the billing function.

What You Bring

• Education: Bachelors degree in Accounting Finance or a related field. Equivalent relevant experience may be considered in lieu of a degree.
• Experience: 6 years of billing or revenue operations experience. Experience managing complex billing processes across multiple customer types.
• Skills:
• Advanced Microsoft Excel and billing reporting system experience
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to analyze billing patterns and translate insights into actionable improvements
• Strong communication and collaboration skills across cross-functional teams
• Ability to work independently prioritize effectively and meet deadlines in a fast-paced environment
• Adaptable and comfortable working in a dynamic evolving business environment
• Experience mentoring or supporting junior team members

What We Offer

• Full benefits starting Day 1: Medical Dental and Vision
• 401k with company match
• Unlimited Flex Time Off plus 10 company-paid holidays
• Professional development programs tuition assistance and quarterly book program
• Free wellness coaching and pet insurance
• Home office equipment stipend
• Employee resource groups and exclusive employee discounts

What makes working at OEC awesome? It varies from employee to employee. For some, its the flexibility - whether its remote work or a hybrid or in-person role. OEC takes our teams across multiple time zones and international communities. For others, its the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks learn and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race, and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment.

OEConnection is an Equal Opportunity Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.