Sr.BA (Microsoft Dynamics 365 Case Management)

Senior Business Analyst (Microsoft Dynamics 365 Case Management): Onsite

Total Required Experience in Years:10%2B Years

Looking for aSenior Business Analyst to support enterprise technology modernization initiatives and strategic IT projects. The consultant will work closely with business stakeholders, technical teams, project managers, developers, and solution architects to deliver Microsoft Dynamics 365 Case Management solutions using Agile Scrum and Feature Driven Design (FDD) methodologies.

The ideal candidate will possess strong expertise in requirements elicitation, business process analysis, Azure DevOps backlog management, user story development, process modeling, testing coordination, and stakeholder engagement while serving as the bridge between business operations and technology teams.

Key Responsibilities:

• Analyze existing business processes and identify improvement opportunities.

• Gather, document, validate, and manage business and functional requirements.

• Conduct stakeholder interviews, workshops, and requirements sessions.

• Develop Business Requirements Documents (BRDs) and Functional Specification Documents (FSDs).

• Create and maintain user stories and acceptance criteria in Azure DevOps.

• Support Agile Scrum ceremonies, sprint planning, backlog grooming, and release planning.

• Develop process flow diagrams utilizing BPMN, UML, and workflow modeling techniques.

• Perform gap analysis and impact assessments for new system enhancements.

• Coordinate User Acceptance Testing (UAT), including test scenarios and test cases.

• Collaborate with developers, architects, and project teams to ensure successful solution delivery.

• Support implementation, deployment, change management, and user adoption activities.

• Develop Standard Operating Procedures (SOPs), training materials, and technical documentation.

• Provide project status reporting, documentation, and knowledge transfer support.

Required Skills:

• Microsoft Dynamics 365 Case Management

• Business Requirements Gathering

• Business Process Analysis

• Business Process Improvement

• Azure DevOps Backlog Management

• User Story Development

• Acceptance Criteria Definition

• Agile Scrum Methodology

• Feature Driven Design (FDD)

• Gap Analysis

• Functional Specifications

• Requirements Elicitation

• User Acceptance Testing (UAT)

• Business Process Modeling (BPMN, UML)

• Process Flow Documentation

• Change Management

• Stakeholder Management

• Technical Documentation

Preferred Skills:

• Process Reengineering

• Cross-Functional Team Leadership

• Power BI

• Tableau

• Enterprise Architecture

• Cloud Computing Concepts

• Strategic Planning

• Public Sector / Government Experience

• Data Analysis and Reporting

Qualifications:

• 5%2B years of Business Analysis experience supporting enterprise software development projects.

• Experience serving as an IT Business Analyst on large-scale application development initiatives.

• Hands-on experience with Microsoft Dynamics 365 Case Management implementations.

• Strong experience documenting business and functional requirements.

• Experience managing requirements and backlogs using Azure DevOps or GitHub.

• Experience supporting User Acceptance Testing (UAT).

• Strong understanding of Agile Scrum and Feature Driven Design (FDD).

• Excellent communication, facilitation, presentation, and stakeholder management skills.

Education:

• Bachelor\'s Degree in Computer Science, Information Systems, Business Administration, or related field.

• Equivalent professional experience may be considered.

Preferred Certifications:

• Certified Business Analysis Professional (CBAP)

• PMI Professional in Business Analysis (PMI-PBA)

• Certified Scrum Master (CSM)

• Project Management Professional (PMP)

Deliverables:

• Business Requirements Documents (BRD)

• Functional Specification Documents (FSD)

• User Stories & Acceptance Criteria

• Process Flow Diagrams

• Stakeholder Analysis Reports

• Gap Analysis Reports

• UAT Plans and Test Documentation

• Post-Implementation Review Reports

• Standard Operating Procedures (SOPs)

• Weekly Status Reports

• Project Time Reports

• Technical Documentation

Must Have:

• Microsoft Dynamics 365 Case Management

• Azure DevOps

• Agile Scrum

• User Stories & Acceptance Criteria

• Requirements Gathering & Documentation

• BPMN / UML Process Modeling

• User Acceptance Testing (UAT)

• Gap Analysis

• Stakeholder Management

• Onsite in Tallahassee, FL

 Highly Preferred:

• State Government Experience

• Power BI / Tableau

• Process Reengineering

• Dynamics 365 Enterprise Implementations

• CBAP, PMI-PBA, PMP, or CSM Certification