Sr Associate, Client Operations Management, Tax Research

Cotality

Rochester, New York

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JOB DETAILS

SKILLS

Communication Skills, Customer Support/Service, Data Collection, Ecosystems, High School Diploma, Legal Documents, Microsoft Office, Operations Management, Problem Solving Skills, Property Tax, Quality Control, Real Estate, Research Skills, Tax Accounting, Time Management

LOCATION

Rochester, New York

POSTED

1 day ago

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

As a Senior Associate, Client Operations Management (Tax Research), you are the "go-to" expert for solving complex property tax issues. You'll use your research skills and our data tools to make sure property taxes are handled correctly for our top-tier clients. You aren't just following a checklist; you're a problem-solver who ensures everything runs smoothly and accurately.

What You Will Be Doing:

Deep-Dive Research: You'll investigate tricky property tax cases by gathering info from different departments, outside agencies, and public records to find the right solution.
Client Support: You will be the main point of contact for our most important clients, keeping them updated and happy in a fast-paced environment.
Problem Solving: When a process gets stuck or an issue is complicated, you'll use your expertise to fix it independently.
Quality Control: You'll make sure every task meets our high standards and is finished on time.
Improving the Way We Work: You'll spot ways to make our software and workflows better and faster.

Are You the Right Fit?

A Natural Investigator: You love connecting the dots and finding answers in complex data.
Tech-Comfortable: You're good with computers and can quickly learn new, specialized software.
Detail-Obsessed: You take pride in being accurate and can understand legal or property documents.
Great Communicator: You can explain complicated updates clearly, whether you're speaking or writing.
Calm Under Pressure: You can handle a busy to-do list and tight deadlines without breaking a sweat.

Job Qualifications:

Education: High School Diploma/GED required (Bachelor's degree is a plus).
Experience: 3+ years of relevant work experience (or a college degree).
Skills: Experience in customer service, strong time management, and a high comfort level with Microsoft Office/data tools.
Mindset: You are eager to learn, grow with the company, and help your teammates succeed.

#LI-RS1

Annual Pay Range:
38,500 - 47,840 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-04-23

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the b

Sr Associate, Client Operations Management, Tax Research

Cotality

Rochester, New York

About the Company

Cotality

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