$116,000–$174,000 Per Year
Analysis Skills, Application Programming Interface (API), Bug Tracking/Defect Management, Childcare, Compensation and Benefits, Cross-Functional, Employee Assistance Plan, Engineering, Go Programming Language (Golang), Health Plan, Identify Issues, Incident Management, Interpersonal Skills, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multitasking, Organizational Skills, Orthodontics, Payroll Tax, Python Programming/Scripting Language, Relational Databases (RDBMS), SQL Databases, Software Administration, Software Development, Splunk, Stock Purchase Plans, System Integration (SI), Technical Support, Time Management, Vision Plan
We are looking for a highly motivated Application Support Analyst to join Teslas Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems, and knowledge of enterprise-level systems.
Understand and own the end-to-end integration of Teslas Software Application systems. Work directly with software developers and business users to understand issues and provide solutions in real-time. Work through tickets received from business users of globally distributed locations. Create workarounds for issues that require immediate solutions if a permanent one is not immediately available and document troubleshooting guides.
Setup automation and monitoring processes to optimize utilization of Software Application systems. Work as an incident commander of production-critical calls that require coordination between cross-functional teams.
Requirements:
- Degree in an Engineering field or equivalent experience
- 4 years of support engineering experience working in a globally distributed enterprise-level systems
- 4 years of working knowledge of SQL and relational database management system
- 2 years of experience with Python, Go, or other software development language
- 2 years of experience with monitoring tools like Prometheus, Grafana, Splunk
- 2 years of experience with Incident management and Defect management ticketing tools
- Must be able to understand integrated systems API concepts and their dependencies
- Excellent interpersonal skills, energetic, and a self-starter
- Strong organizational skills demonstrated ability to manage multiple tasks simultaneously and ability to meet deadlines and commitments
- Individual must be well-versed in all Microsoft Applications, Excel, Word, PowerPoint
Benefits:
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with 0 payroll deduction
- Family-building fertility adoption and surrogacy benefits
- Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
- Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with employer match
- Employee Stock Purchase Plans and other financial benefits
- Company paid Basic Life AD&D Short-term and long-term disability insurance
- 90-day waiting period
- Employee Assistance Program
- Sick and Vacation time
- Flex time for salary positions
- Accrued hours for Hourly positions and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation:
$116,000 - $174,000 annual salary, cash and stock awards, benefits
Pay offered may vary depending on multiple individualized factors including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.