POSITION OVERVIEWNRG is a leader in municipal aggregation, managing large-scale energy community choice programs across multiple states, utilities, and brokerage firms. The Senior Operations Analyst - Aggregations owns end-to-end execution of aggregation programs including enrollments, renewals, refreshes, offboarding, and exception resolution. This role blends technical expertise, operational execution, and stakeholder management. The ideal candidate is highly analytical, comfortable working with large data sets, deadline-driven, and capable of working cross‑functionally with internal teams and external partners to drive results.KEY RESPONSIBILITIESAct as the end-to-end operational lead for aggregation programs, leveraging data, systems knowledge, and stakeholder engagementOwn execution of aggregation programs including enrollments, renewals, drops, and refreshesDevelop and maintain queries and datasets to validate operational accuracyServe as the primary point of contact for brokers and community officials, managing inquiries and resolving customer and account-level issues with a sense of urgency and accountabilityReview and analyze EDI transaction data to validate contract compliance and troubleshoot enrollment and billing issuesInvestigate and resolve enrollment and billing exceptionsConduct root cause analysis and implement preventative solutionsCoordinate with brokers and utilities to align timelines and requirementsCommunicate risks, dependencies, and outcomes to stakeholdersLeverage AI tools, SQL, and workflow automation solutions to design and implement efficiencies that reduce manual effort and improve operational scalabilityDrive coordination across IT, Regulatory, Billing, Care, and Correspondence teamsReview and implement requirements based on state regulations and community contractual language, while advising brokers, utilities, and internal teams on operational feasibility, dependencies, and execution approachQUALIFICATIONSMinimum RequirementsBachelor's degree or equivalent experience in Operations, Business, or related field3-7+ years of experience in operations, analytics, or technical rolesAdvanced Excel skills (data manipulation, troubleshooting)Experience working with large data sets and complex processesProven ability to identify inefficiencies and implement process improvements or automation solutionsPreferred QualificationsStrong SQL skills (highly preferred)Experience with Power BI or similar reporting toolsEnergy / utility industry experienceExperience working with external partners or vendorsSkills & CompetenciesStrong analytical and problem‑solving skillsAbility to manage complex, cross‑functional processesExcellent communication skills with technical and non‑technical stakeholdersHigh accountability and ownership mindsetAbility to prioritize and execute in fast‑paced environmentsWORKING CONDITIONSFast‑paced, high‑volume operational environmentHybrid or remote work flexibility based on locationOccasional extended hours may be required to meet deadlinesMinimal travel may be requiredPHYSICAL REQUIREMENTSWork is primarily sedentary (desk‑based work using a computer).EEO STATEMENTSNRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law, employees may be subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.EEO is the Law Poster (The poster can be found at