Hiring Company: Epik Solutions
Job Title: Sr. AI Solutions Architect OAI
Location : Denver, CO Onsite all days
Pay Rate : $65/Hr - $70/Hr
Role Summary
Spectrum is looking for a Sr. AI Solutions Architect to sit at the intersection of advanced AI and the real world of telecom and contact centers supporting Sales, Customer Operations, Marketing, and Field Services.
You'll design the AI "brain" in partnership with vertical development teams, data science, and business stakeholders that powers Next Best Offer (NBO), Next Best Action (NBA), agent assistance, conversational AI, and Generative AI copilots, as well as analytics across our channels. Your goal: ensure agents, customers, and executives always get the same, trusted answer, no matter where or what they ask from our AI and analytics stack.
We are focused on human centric AI that augments humans, not replaces them-supporting agents, supervisors, and operations teams with the right insight at the right moment.
You are technology agnostic and choose the right tool for the job including aiding in vendor and technology selection but you're comfortable in our core ecosystem: Azure, Databricks, Snowflake, AWS, GCP, .NET, and Python. You'll blend deep AI/ML and cloud expertise with full stack architecture and strategic leadership, setting enterprise patterns and direction, guiding other architects on vertical teams, and turning complex AI into simple, compelling stories for senior and C suite leaders. You will be tip of the spear, identifying new technologies and making recommendations in partnership with vertical teams and business partners to drive technology decisions.
What You'll Do
Own the AI Blueprint
Design end to end architectures that connect data, models, APIs, and UIs across CRM, contact center, and customer operations platforms (WFM, field service, ticketing).
Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses.
Ensure architectures are human centric, keeping humans in the loop with clear controls to accept, adjust, or override AI suggestions.
Deliver High Impact AI Experiences
Architect NBO/NBA and personalization solutions for sales, retention, and service across voice, chat, digital, and field channels in partnership with stakeholders and vertical development teams.
Help design agent assistance experiences (e.g., recommended actions, offers, and real time coaching) that help agents and supervisors make better decisions.
Help design conversational AI and agentic solutions for IVR, voicebots, chatbots, and digital messaging, as well as knowledge search and summarization, leveraging frameworks such as LangChain / LangGraph where applicable.
Optimize Operations at Scale
Design AI solutions for sales effectiveness, customer operations efficiency and customer experience, dispatch optimization, appointment scheduling, and truck roll reduction.
Drive automation of back office flows (order fallout, provisioning exceptions, billing investigations, service assurance).
Use contact center data and analytics (interaction data, routing, handle time, outcomes) to continuously tune and improve AI and automation solutions.
Lead Data, Governance & Reliability
Define canonical data models, semantic layers, and KPIs so analytics and AI all use a single source of truth.
Ensure secure, compliant data pipelines (PII, CPNI, PCI) and robust monitoring for performance, drift, and cost.
Implement responsible AI practices (safety, fairness, explainability) and enforce reuse of shared models, rules, and prompts so products do not diverge in answers or behaviors.
Influence Across the Enterprise
Align peer Solutions Architects on common AI patterns and platforms across Care, Sales, Network, and Operations.
Partner with PMO, Product, and vertical development teams to turn architectures into epics and user stories, sequence work, and drive delivery through agile sprints (planning, refinement, reviews, demos).
Translate complex AI concepts into simple, business focused narratives for senior and executive stakeholders, including those without technical backgrounds, enabling clear decisions.
Provide thought leadership and mentoring to engineers, analysts, and architects; advocate for consistent, reusable patterns across teams.
Experience required