Sr Account Manager

OverviewCSC ServiceWorks is the leading provider of commercial laundry and air‑vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay‑technology platforms, technology‑enabled services, and trusted client partnerships. Our team of 2,300+ professionals supports a wide range of industries, from multi‑housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.Position SummaryPrimary responsibility for managing an assigned book of business of medium to large‑size accounts, building customer relationships, providing data‑driven recommendations to improve client business performance, ensuring customer retention and growth, and prospecting/developing new client relationships.Key Job ResponsibilitiesConduct account performance analyses and use digital tools to identify opportunities for clients to leverage current programs to increase sales volume.Model, evaluate, and recommend changes to improve account performance and internal rate of return.Conduct customer business reviews.Determine future capital investment required and develop a plan to implement.Renew customer lease agreements and contracts; negotiate favorable terms based on projected sales volume.Monitor and analyze industry trends; communicate competitive market information to group leadership to assist in evaluating sales strategy and long‑term planning.Match services with customer needs; demonstrate knowledge of customers, industry, competition, and pricing.Structure and negotiate lease and finance programs; communicate pricing and service strategies.Maintain key account information in the CRM.Collaborate with internal groups to ensure sustained growth and account management.Ensure a consistent revenue stream through renewal and new sales opportunities.Communicate with manager to resolve unique customer concerns/issues.Provide support for overflow customer service needs.Participate in training new Account Managers.Other duties as assigned.Benefits & PerksWork Life Balance75% Employer Contribution to Medical, Dental, and Vision insuranceHealth Savings Account with Employer ContributionYear‑round Work & Paid TrainingCompany‑Paid Life, Short‑term, and Long‑term Disability Insurance401(k) with generous Company MatchPaid Time Off (PTO) & Holiday PayFlexible Spending & Health Savings AccountEmployee Discounts: Travel, Theme Parks, Home & Auto Insurance and moreEducation Reimbursement ProgramPaid Employee Referral ProgramRequired Education & ExperienceHigh School Diploma or equivalent; 5‑7 years of business‑to‑business sales and prospecting experienceAt least 5 years of direct business development or account management experience in B2B and/or B2C environmentsBachelor's degree in Sales, Marketing, or Business (preferred)Required Knowledge, Skills, and AbilitiesAbility to lead and manage various aspects of the sales process—from retaining to renewing—using relationship building and solution‑based selling skillsAbility to establish credibility with clients and optimize and expand existing relationshipsEntrepreneurial, forward‑thinking mindset and motivation to rapidly build new businessAbility to advocate for clients and business partnersStrong interpersonal skills, bias to action, and ability to tackle challenges with creative and timely solutionsExcellent written and verbal communication skillsWorking familiarity with Salesforce, marketing tools, and various go‑to‑market strategiesTrack record of presenting information effectively and professionally one‑on‑one and in small group situations to customers, clients, and other employeesDemonstrated knowledge of Microsoft OfficePhysical RequirementsAbility to travel within assigned territoryConduct sales activities with customers at the customer's place of businessMinimum Salary: USD $80,000.00 / Yr.Maximum Salary: USD $85,000.00 / Yr.CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.#J-18808-Ljbffr