Sr. Account Manager, Client Services

About Ovative GroupOvative Group is an independent, full-funnel media, measurement, and creative firm. Leveraging our deep industry expertise, we help brands like Best Buy, Domino's, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and UnitedHealth Group transform their media and measurement programs. The result? Profitable growth that speaks for itself. At Ovative, we don't just track data, we redefine success. How do we do it? Our proprietary MarTech platform, EMRge helps businesses transform marketing into a driver of sustainable growth. Powered by Enterprise Marketing Return (EMR), our differentiated approach to holistic media buying, planning, and measurement, EMRge is the first MarTech platform to measure businesses holistically. We're all about raising the bar every day, and it shows. Our work has been recognized by organizations like Digiday, Google, Inc. 5000, USA Today, and Search Engine Land.About The RoleThe Senior Manager, Client Services is a high-impact leadership role at Ovative Group. You will lead media and marketing strategies across major client accounts, driving measurable business outcomes with both analytical rigor and executive presence. This role is built for a seasoned business strategist who can own account performance, develop their team, and serve as a trusted advisor to senior client stakeholders. You will partner closely with cross-functional teams and senior client leaders to deliver outstanding media and measurement results. If you thrive in a fast-paced environment and bring a strong analytical point of view, we want to hear from you.ResponsibilitiesAccount Performance & StrategyDevelop and drive cross-channel media and measurement strategies aligned with client priorities and growth objectives, with a 1–2 year planning horizonServe as the expert on marketing budgets, media mix, and performance KPIs — at both the account-wide and channel-specific level — to support strategy, problem solving, and decision makingLead regular and ad hoc performance analyses using AI-assisted tools where relevant and translate insights into clear, compelling recommendations for clients. Establish reporting and measurement frameworks to continuously test, refine, and improve media strategiesProactively monitor KPIs, identify barriers to performance, and take ownership of removing them with urgencyStay ahead of emerging digital marketing trends, AI-powered tools, and measurement innovations applying relevant capabilities to client programsClient Relationship ManagementOwn and grow relationships across 2–3 major Ovative accounts, building trust with both day-to-day contacts and senior stakeholdersBecome an extension of the client's team developing a deep understanding of their business, industry, KPIs, and organizational dynamicsEstablish credibility as a strategic advisor, leading conversations that go beyond execution to connect media performance with broader business objectivesManage client communication cadences and ensure timely, clear updates to internal and external stakeholdersIdentify and develop organic growth opportunities within assigned accounts, while maintaining a strong focus on client retention and long-term relationship healthTeam Leadership & Employee DevelopmentLead cross-functional teams of subject matter experts focused on driving measurable results across assigned accountsManage and develop direct reports, providing regular coaching, feedback, and growth opportunitiesFoster a culture of open communication, 360-degree feedback, and continuous AI learning encouraging the team to experiment with AI tools responsibly, share learnings, and develop the critical thinking skills needed to evaluate and direct AI outputs. Structure team workflows to ensure clarity of roles, efficient resource allocation, and strong execution across workstreamsRequirements7+ years of experience owning and driving cross-functional business strategies, with strong analytical rigor, structured problem-solving, and clear communication skills3+ years of experience managing direct reports, with demonstrated ability to coach, develop, and retain talentProven ability to translate complex data into actionable strategies, leveraging performance analytics, AI-powered insights, and market intelligence to inform media investment decisions. Experience leading cross-functional teams in a fast-paced, client-facing environment with high accountability and multiple active workstreamsStrong client management skills, with experience building trusted relationships with senior stakeholders and navigating complex client organizationsExperience in digital marketing, e-commerce, media strategy, MarTech, or related marketing discipline with comfort evaluating and directing AI tools within client programsHands‑on media planning and buying experience across digital and traditional channels, including paid social, programmatic, search, and/or video preferredExperience in or with a digital agency environment managing day‑to‑day execution and optimization of media campaigns preferredStrong understanding of cross‑channel media strategy integrating both upper‑funnel brand and lower‑funnel performance objectives preferredFamiliarity with enterprise measurement frameworks and the ability to connect media performance to business‑level outcomes preferredPay TransparencyAt Ovative, we offer a transparent view into three core components of your total compensation package: Base Salary, Annual Bonus, and Benefits. The salary range for this position below is inclusive of an annual bonus. Actual offers are made with consideration for relevant experience and anticipated impact. Additional benefits information is provided below. For our Sr. Manager positions, our compensation ranges from $111,000 to $186,000, which is inclusive of a 25% bonus.Benefits Of Working At Ovative GroupWe provide strong, competitive, holistic benefits that understand the importance of your life inside and out of work.CultureCulture matters and we've been recognized as a Top Workplace for ten years running because of it. We demand trust and transparency from each other. We believe in doing the hard and complicated work others put off. We're open in communication and floor plan. We're flat – our interns sit next to VPs, our analysts work closely with senior leaders, and our CEO interacts with every single person daily. Put together, these elements help foster an environment where smart people can support each other in performing to their highest potential. Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression.Compensation and InsuranceWe strive to hire and retain the best talent. Paying fair, competitive compensation, with a large bonus incentive, and phenomenal health insurance is an important part of this mix. We're rewarded fairly and when the company performs well, we all benefit.Tangible amenities we enjoyAccess to all office spaces in MSP, NYC, and CHIFrequent, paid travel to our Minneapolis headquarters for company events, team events, and in‑person collaboration with teamsGenerous paid vacation policy401k match programTop‑notch health insurance options, inclusive of same sex partnersFamily formation benefits including reimbursement options for fertility, pregnancy, and parenting needsMonthly stipend for your mobile phone and data planSabbatical programCharitable giving via our time and a financial match programShenanigan's DayWorking at Ovative won't be easy, but if you like getting your hands dirty, driving results, and being surrounded by the best talent, it'll be the most rewarding job you'll ever have. If you think you can make us better, we want to hear from you!#J-18808-Ljbffr