SPORTS PROGRAMMING MANAGER
Reports To:General Manager
Position Summary
The Sports Programming Manager is responsible for planning, organizing, and executing adult and adolescent (13+) programming, including leagues, tournaments, clinics, and special events. This role focuses on delivering high-quality programming that drives participation, retention, and revenue.
Core Responsibilities
- Develop, plan, and implement sports leagues, tournaments, clinics, and events
- Manage all aspects of programming operations, including scheduling, setup, equipment, and staffing
- Create and maintain league schedules, rules, and communication systems
- Coordinate program logistics to ensure efficient and successful execution
Program Oversight & Performance
- Monitor registration, attendance, and participation trends
- Track program performance and identify opportunities for growth and improvement
- Ensure programs meet quality, safety, and customer experience standards
Staff & Game Operations
- Recruit, train, and supervise referees, coaches, and program staff
- Ensure professionalism, fairness, and consistency across all programs
- Provide ongoing support during leagues, tournaments, and events
Communication & Customer Experience
- Serve as point of contact for participants, teams, and coaches
- Address questions, concerns, and issues in a timely and professional manner
- Work to improve overall participant experience
Collaboration & Support
- Work with marketing to promote programs and increase participation
- Coordinate with the General Manager on scheduling, staffing, and facility use
Additional Responsibilities
· Perform other duties as assigned, as deemed necessary to support the needs and success of the organization
Qualifications:
- Bachelor's degree in Sports Management, Recreation, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in program management, preferably in the sports or recreational industry.
- Strong organizational and project management skills, with the ability to handle multiple programs simultaneously.
- Excellent communication and interpersonal skills to effectively interact with staff, participants, parents, and stakeholders.
- Knowledge of various sports and recreational activities, rules, and instructional techniques.
- Budget management experience and financial acumen.
- Proficiency in using computer software and systems for program management and reporting.
As the Program Manager at our indoor sports facility, you will play a vital role in creating engaging and inclusive programs, managing program operations, and ensuring customer satisfaction. If you are passionate about sports, have a knack for program development and management, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity.