Sports Fanatic Customer Service Representatives

Are you a die-hard sports fan who loves helping people? This is your chance to turn your passion into a career! TTEC is looking for enthusiastic Sports Fanatic Customer Service Representatives to join our team in Greenwood Village, CO. You'll be at the forefront of a brand-new service center supporting customers of ESPN.

If you live and breathe sports – whether you're a lifelong basketball fan, a high school football coach, or just love exploring sports memorabilia – this role is for you. Beyond talking sports every day, this is a rare opportunity to get in on the ground floor of a new operation, offering a fast track for career growth.

What You Can Expect From Us:

• Starting base wage of $21 per hour, plus performance bonus opportunities.
• A comprehensive benefits package (based on your position) which may include PTO, tuition reimbursement, and health and wellness incentives.   
• Career and professional development support.
• An inclusive culture where your love for sports is celebrated and giving back is encouraged.
• Exclusive goodies and tickets to cheer on your favorite teams.
• A sports-inspired breakroom with game-day vibes, memorabilia, and a cozy spot to relax.
• A global team of curious lifelong learners guided by our company values.

What You'll Be Doing

As a Sports Fanatic Customer Service Representative, you'll be the go-to person for a vibrant fantasy sports community. You'll resolve customer issues and provide support exclusively through written communication channels, including:

• Chat
• Text
• Email
• Social Media
• Direct Messaging
• Other non-verbal platforms

Your goal is to ensure every customer interaction is exceptional, providing quick answers, compassionate consultations, and effective solutions with a smile.

A Typical Day Involves:

• Responding to incoming customer communications.
• Connecting with and resolving customer issues using only written communication.

What You Bring to the Team:

• 1+ year of customer service experience from retail, banking, contact centers, consumer electronics, or similar fields.
• Able to commute to the office in Greenwood Village, CO
• Strong interpersonal skills developed through service industry roles.
• Excellent written communication skills, including impeccable grammar and spelling.
• An unwavering love for sports – seriously, you know every match, play, and highlight!
• Ability to engage professionally and effectively with the fantasy sports community, teammates, and leaders.
• Tech-savvy with a flair for fantasy sports – you're comfortable navigating the online world to support our community.

A Bit More About Your Role:

We're committed to your success, providing ongoing training, webcam-enabled coaching, and thousands of free courses to support your career growth. We know you bring a unique and invaluable ingredient: a caring and supportive nature that will shine through in your interactions. You'll report to a Team Lead and directly contribute to an exceptional customer experience and the overall success of your team.

About TTEC:

Our mission is simple: make customers happy. Since 1982, TTEC has empowered iconic and hyper-growth brands to build engaged, pleased, and profitable customer experiences through a powerful blend of humanity and technology. We connect with millions of customers daily via talk, message, text, and video chat, and these exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that values and empowers all cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering not only amazing service and technology but also humanity. We ensure all our employees feel valued, belong, and are comfortable being their authentic selves at work. We believe diversity is our strength, enabling us to view things from different vantage points and allowing you to bring your unique value to the table.