Speech Fulfillment and Inventory Manager
Category
Leadership
Job Location
2165 Brighton Henrietta Town Line Road, Rochester, New York
Tracking Code
15632-128
Position Type
Full-Time/Regular
At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
JOB PURPOSE:
The Speech Fulfillment and Inventory Manager oversees all warehouse, inventory, production, demo, and repair workflows related to Speech Generating Devices to ensure accurate, efficient, and compliant operations. The role supports device readiness through hands‑on assembly, inventory movement, returns processing, and demo management while partnering with vendors and internal teams to resolve discrepancies. Will use established tools and procedures to monitor performance, support continuous improvement, and maintain high standards of quality and customer service.
PAY RANGE:
$59,440 - $89,160 base salary plus an annual incentive performance bonus. It is not typical for an individual to be hired at or near the top of the pay range. Compensation decision depend on skills, qualifications, experience, and location.
KEY RESPONSIBILITIES:
Participate in all warehouse activities including shipping, receiving, physical inventory, product returns, and ensuring availability of clean demo equipment.
Support D365 inventory management activities, including inventory movements, error log resolution, work-in-process (WIP) monitoring, cycle counts, physical inventory, audits, and inventory accuracy initiatives to minimize shrinkage/loss.
Coordinate with vendors to resolve purchase order, receiving, return, and repair discrepancies in a compliant and timely manner.
Implement and utilize tools and processes for tracking, reporting, and auditing speech inventory metrics, while identifying opportunities for continuous improvement.
Perform production and assembly steps for Irisbond Oskol2 and Jabbla iOS device orders, including software verification, device testing, charging, packaging, and shipment preparation to meet delivery timelines.
Oversee centralized speech device demo inventory, including D365 integration, fulfillment processes, inventory tracking, retirement planning, procurement of replacement units, and identification of best practices.
Build and lead a high-performing and growing team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
Recruit, hire, and lead onboarding for new team members.
Clean, sanitize, reset, and update returned demo equipment, ensuring removal of PHI and compliance with manufacturer standards.
Track and coordinate demo and customer device repairs, including repair requests, third-party vendor services, manufacturer repairs, and service order inventory management.
Train on and perform speech generating device repairs in accordance with manufacturer standards and support timely repair completion and delivery.
Communicate and collaborate regularly with internal teams, vendors, and warehouse personnel through Teams, Outlook, meetings, and daily operational activities to ensure efficient execution.
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
Bachelor's degree in a related field or an equivalent combination of education and related experience.
Minimum 3 years of warehouse, inventory management, or device assembly experience.
Minimum of 1 year of leadership development experience, including leadership, mentoring and/or coaching.
Strong attention to detail and ability to follow technical processes.
Strong organizational and time-management skills with the ability to manage competing priorities.
PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
Experience with D365
Knowledge of MS Word, Excel, PowerPoint, and Outlook
Prior experience working with medical devices
Strong analytical and problem-solving skills with a track record of data driven decision-making.
Inspires and motivates others to perform well, effectively influences actions and opinions of others; provides vision to peers and team.
Ability to effectively utilize technology and learn and adapt to innovative technology environments.
Demonstrates ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment.
Ability to develop and execute multiple business priorities and approaches to meet objectives.
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
Experience in speech generating devices, assistive technology, or medical device repair.
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged standing, bending, or kneeling while working in the warehouse.
Ability to bend, twist, stoop, reach, and lift/move/push/pull up to 50 pounds.
Frequent use of hands and fingers for fine manipulation and device troubleshooting.
Occasional desk/computer work for system updates, reporting, and documentation.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.