Job DescriptionSpecimen Processing Supervisor - Royal Oak, MI, Monday to Friday, 1:00 PM to 9:30 PMEmployee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.Benefits information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.Responsibilities:Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, TestInQuestion and some Problem Resolution Client Service functionsOversees safety, ergonomics, maintenance, and cleanliness of department(including upgrades, repairs, etc.)Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelinesReviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/oradditional SOP's asindicatedWhere applicable, ensures all Federal, State & local licensure requirements are met, working with the QAand Medical Director's officesEnsures all documentation is complete and reviewed as required for internal and external inspection/auditEnsures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competencyrequirementsMonitorsincoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technicaldepartmentsMay supervise packing and shipping of specimens to other laboratories, in accordance with IATAregulationsEnsures integrity of specimens sent to other facilities meetthe criteria necessary to provide accurate and timelyresultsMonitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patientrequisitionsDemonstratesleadershipskills inemployee relations, scheduling, new employee onboarding, team meetings, coaching, performancemanagementEstablishes and motivates a participative work environment that actively encourages and supports employee involvement.Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.May track/enter time/attendance ofemployeesPrepares month-endreportsInvestigates/resolves and responds in a timely manner to internal and external customer issuesappropriately andeffectivelyPrepares schedulesfor department employees, maintains adequate coverage fordepartmentOversees and ensure adequatesupply inventory for the departmentEnsures continuous process improvement and/or standardization initiatives are implemented in accordance with establisheddeadlinesParticipates in the interview, selection, and hiring of newemployeesResponsible for coaching, development,supervision, and succession planning of staffMonitors ongoing performance of employees; providescorrective action and counseling as required. Preparesand administersannual performancereviewsAssists in ensuring fiscal responsibilities of the department are met which includesimplementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capitalexpendituresParticipates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet businessobjectivesOrganizes and lead projects both within the workgroup and with cross-functionalgroupsMeet alldeadlines assigned by the managerEffectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuousimprovementExcellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professionalmannerAll other duties asassignedQualifications: "Required WorkExperience:Internal candidates require a minimum of two years in a Group Leader/relatedrolePreferred Work Experience:5years experiencein a laboratory; Medical or production backgroundpreferredPrevious people leadership experiencepreferredPhysical and Mental Requirements:Works in a biohazard environment, practicing good safetyhabitsHandles multiple tasks and works in a productionenvironmentMust have the mental alertness and high energy required to appropriately perform job.Skills:PC skills, MS Office applicationsExcellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.Monitor and provide a safe work environment, prepare incident reports and implement preventativemeasuresAct in a professional mannerat all times.Must be able to adjust schedule to meet business requirements, which may include extended hours.Knowledge of systems tools such as COGNOS,Oracle,EMPower, KronosEducationAssociates Degree (Preferred)56824Quest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.#J-18808-Ljbffr