Specimen Processing Supervisor

Job Details

Category: Specimen Processing Location: Cleveland, Ohio Job Function: Operations Job Family: Specimen Processors Shift: Evening Employee Type: Regular, Full-Time Work Mode: On-site

Job Description

Specimen Processing Supervisor - Cleveland OH Tuesday to Saturday, 200 PM to 1030 PM

Supervise functions within the Specimen Processing department, which may include: • Specimen Processing • Test in Question • Problem Resolution • Imaging • Microfilming

Responsible for overseeing the following activities:

• Daily operations of Specimen Processing
• All compliance training
• Training of personnel
• Monitoring Quality of the department
• Monitor and improve productivity
• Ensure maintenance of a safe, ergonomically sound, professional environment
• Know and understand all functions of the department

Pay Range: $58,656 per year

Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1: Medical, supplemental health, dental, & vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program • Blueprint for Wellness healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more

Responsibilities

Responsible for daily operations of the department, which may include:

• Responsibility for Imaging
• Microfilming
• Test in Question
• Some Problem Resolution
• Client Service functions

Oversees safety, ergonomics, maintenance, and cleanliness of the department, including upgrades, repairs, etc. Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines. Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOPs as indicated. Where applicable, ensures all Federal, State, & local licensure requirements are met, working with the QA and Medical Directors offices.

Ensures all documentation is complete and reviewed as required for internal and external inspection/audit. Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements.

Monitors incoming workflow from Logistics and makes necessary changes to ensure adequate supply of specimens to technical departments. May supervise packing and shipping of specimens to other laboratories in accordance with IATA regulations. Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.

Monitors special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to ensure there are no mishandled specimens/patient requisitions. Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management.

Establishes and motivates a participative work environment that actively encourages and supports employee involvement. Disseminates all essential information in a timely manner using various forms of communication to all departmental staff. May track/enter time, attendance of employees. Prepares month-end reports. Investigates, resolves, and responds in a timely manner to internal and external customer issues appropriately and effectively.

Prepares schedules for department employees, maintains adequate coverage for the department. Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines. Participates in the interview selection and hiring of new employees. Responsible for coaching, development, supervision, and succession planning of staff.

Monitors ongoing performance of employees, provides corrective action and counseling as required. Prepares and administers annual performance reviews. Assists in ensuring fiscal responsibilities of the department are met, which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives, and needs assessment for capital expenditures.

Participates on Quest Management System QMS and Process Improvement Teams or other initiatives to meet business objectives. Organizes and leads projects both within the workgroup and with cross-functional groups. Meet all deadlines assigned by the manager. Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments and foster continuous improvement.

Excellent organization, communication, and interpersonal skills are required to manage concerns of clients, technical departments, and employees in a professional manner. All other duties as assigned.

Qualifications

Required:

• Work Experience: Internal candidates require a minimum of two years in a Group Leader-related role
• Preferred Work Experience: 5 years experience in a laboratory, Medical, or production background
• Previous people leadership experience preferred

Physical and Mental Requirements:

• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a production environment
• Must have the mental alertness and high energy required to appropriately perform the job
• Skills: • PC skills • MS Office applications • Excellent leadership, organization, communication, and interpersonal skills • Ability to interact effectively with internal and external customers • Monitor and provide a safe work environment, prepare incident reports, and implement preventative measures • Act in a professional manner at all times • Must be able to adjust schedule to meet business requirements, which may include extended hours

Knowledge of systems, tools such as COGNOS, Oracle, EMPower, Kronos, 53326, Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer:

Race Color Sex Sexual Orientation Gender Identity Religion National Origin Disability Vets or any other legally protected status.