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SPECIALTY PHARMACY COORDINATOR - SPECIALTY PHARMACY
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SPECIALTY PHARMACY COORDINATOR - SPECIALTY PHARMACY
Wausau, WI
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SPECIALTY PHARMACY COORDINATOR - SPECIALTY PHARMACY
- Category: Pharmacy
- Location: Wausau, WI
- Job Schedule: FULLTIME
- Job Number: 114935
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Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Specialty Clinic in Wausau, WI is seeking a SPECIALTY PHARMACY COORDINATOR to join our Specialty Pharmacy team!
The Specialty Pharmacy Coordinator supports the Aspirus Specialty Pharmacy by coordinating patient access, therapy initiation, and ongoing care in collaboration with prescribers, pharmacists, nurses, and interdisciplinary care teams. This role ensures timely medication access, financial support, and continuity of care while maintaining compliance with URAC and ACHC Specialty Pharmacy Accreditation standards, payer requirements, and system policies.
HOURS: Full Time or 1.0 FTE, 80 hours every pay period, 8-hour weekday day shifts
Duties & Expectations
- Coordinate specialty medication referrals from health-system clinics, inpatient units, and external providers, ensuring accurate intake and timely progression through the access process.
- Serve as a central point of contact for patients, caregivers, prescribers, pharmacists, nurses, clinic staff, payers, and specialty pharmacy partners.
- Conduct benefits investigation, prior authorizations, reauthorizations, and appeals in compliance with payer requirements and health-system policies.
- Facilitate enrollment in manufacturer copay assistance programs, patient assistance programs, and charitable foundations to minimize patient financial burden.
- Monitor referral and prescription status from intake through dispense, proactively identifying, communicating, and resolving barriers to therapy initiation.
- Support transitions of care, including discharge planning and coordination of specialty medications following hospitalization.
- Provide patient-centered education regarding the specialty pharmacy process, therapy timelines, and financial assistance options.
- Communicate therapy status, delays, and next steps clearly and compassionately to patients and care teams.
- Act as a patient advocate to promote timely access, continuity of care, adherence, and positive outcomes.
- Collaborate closely with specialty pharmacists and interdisciplinary care teams to support clinical appropriateness and coordinated care.
- Escalate clinical, financial, or adherence concerns to pharmacists or providers in a timely manner.
- Maintain accurate, complete, and timely documentation in the electronic health record (EHR), pharmacy management systems, and payer portals.
- Ensure documentation supports medical necessity, payer requirements, and URAC and ACHC Specialty Pharmacy Accreditation standards.
- Adhere to standardized workflows, policies, and procedures aligned with accreditation and regulatory requirements.
- Meet established turnaround times and productivity standards for referrals, authorizations, and patient outreach.
- Track, monitor, and report key performance indicators (KPIs), including time to therapy, authorization approval rates, and referral completion.
- Participate in quality improvement initiatives, workflow optimization, and performance improvement activities.
- Support accreditation readiness by maintaining organized documentation and participating in audits, surveys, and corrective action plans as assigned.
- Maintain current knowledge of specialty disease states, therapies, payer trends, and access requirements relevant to assigned therapeutic areas.
- Demonstrate strong organizational skills and the ability to manage multiple complex cases in a fast-paced health-system environment.
- Exhibit excellent verbal and written communication skills with patients, providers, payers, and internal stakeholders.
- Apply critical thinking and problem-solving skills to resolve access and financial challenges.
- Demonstrate attention to detail, accuracy, and accountability in all aspects of work.
- Work effectively and collaboratively within interdisciplinary healthcare teams.
- Adapt to evolving payer rules, accreditation standards, specialty drug trends, and health-system workflows.
Education:
Graduation from an accredited school of pharmacy
Doctorate in pharmacy preferred
Licensure:
Current state license as a pharmacist
Required Experience:
Experience in a health-system or integrated specialty pharmacy
A thorough knowledge of specialty disease states
Strong communication and interpersonal skills
Preferred Experience:
Comfortable with technology and proficiency in Microsoft Word and Excel
Strong organizational skills
Understanding of 340B program and how it impacts the Specialty Pharmacy
Employee Benefits
- Full benefits packages available for part- and full-time status.
- Time away from work accrual.
- Retirement plans available.
- Wellness program for employees and their families.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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