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Specialized Transport Dispatcher

Alligator Towing & Recovery

  • 30+ days ago

    Highlights

    Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for manager. We are looking to add a Dispatcher for our Transportation department, The Dispatcher you will oversee maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

    Numbers & Facts

    Location
    Websitehttps://guardianfleetservice.com/careers-listings

    Description

    Specialized Transport Dispatcher 

    We are looking to add a Dispatcher for our Transportation department, The Dispatcher you will oversee maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers. Ability to multi-task in stressful conditions with little supervision. Have excellent communications, organizational and interpersonal skills.
     

    Responsibilities 

    Provide customer service excellence with each call.
    • Politely answer emergency and non-emergency calls and document important information.
    • Respond to any issues and follow-up by coordinating with the appropriate departments or field Manager.
    • Operate and manage a multi-line telephone console system.
    • Direct drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs and supervise the routes when needed.
    • Prioritize and organize calls according to urgency.
    • Providing customers with pricing information and respond to any queries they may have.
    • Process customer payments
    • Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for manager.
    • Perform any other duties as assigned.

    Qualifications

    • High school diploma or equivalent qualification is required.
    • Excellent communication and interpersonal skills.
    • Ability to answer multiple phone calls in a busy setting
    • Ability to read and write in English
    • Accurate data entry
    • Computer literate
    • Knowledge or Tow book software
    • Ability to pass background and drug screening.
     
    Physical Requirements
    Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.
     
    Benefits Offered:
    • Paid Holidays
    • Two medical plans
    • Two dental plans
    • Vision
    • $15K Employer paid Life and AD&D 
    • Voluntary Insurance plans
    • 401(k) Plan
    • Short Term Disability
    • Long Term Disability
    • Hospital Indemnity
    • Cancer plan
    • Accident
    • PTO
    • Employee Assistance Program
    • Employee Referral Bonus
     
    EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.
     
    We encourage all qualified applicants to apply. www.guardianfleetservice.com
     
     

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