Specialist, Testing Operations

Testing Operation Specialist, Beavercreek

The Testing Operation Specialist, Beavercreek, is designed to directly support students and the Access and Retention Coordinator by preparing and administering a range of assessments, including course-related exams, placement assessments, and proficiency exams. This role ensures that students eligible for accommodations receive the necessary support through collaboration with the Office of Accessibility and faculty, as needed. The specialist is dedicated to providing trauma-informed, student-centered services and fostering a welcoming environment that promotes a sense of belonging on campus. Additionally, the specialist is responsible for maintaining the security, confidentiality, and integrity of all Testing Center operations.

Shift: Monday-Friday; 8:00 am –5:00 pm, evenings and weekends as needed.

Location: Beavercreek Location

This position is not eligible for telecommuting.

Coordinates the daily operations of the Center, including overseeing testing schedules and appointments to ensure adequate space, resources, and staffing are available.

Collaborates with faculty and students to verify the completeness of exam materials and ensure all testing preparations are in place. Provides timely updates regarding identified issues and confirms resolution with appropriate stakeholders.

Administers a variety of academic and specialty assessments for students with and without disabilities.

Proctors Accuplacer assessments, manages and explains score reports, and assists students with next steps in the enrollment process.

Manages and prioritizes a high volume of communications, including scheduling, organizing email workflows, and providing timely in-person and electronic responses to support efficient operations.

Ensures accuracy, attention to detail, and timely completion of test preparation, administration, and return of testing materials to faculty.

Maintains positive relationships with faculty, staff, and students by creating a welcoming and supportive testing environment.

Works independently and collaboratively, applying critical thinking and problem-solving skills to make effective decisions.

Manages multiple software systems to enhance efficiency and productivity, including oversight of email accounts and utilization of technology to support operational goals.

Creates, maintains, and monitors reports related to testing data.

Performs office management duties, including organizing, filing, operating office equipment, maintaining supplies, and ensuring the testing area remains organized and functional.

Maintains test security, confidentiality, and the integrity of the Center's testing processes.

Performs other duties as assigned by the supervisor.

Knowledge and Skills Experience Six months to two years of similar or related experience. One year of experience working in a fast-paced office environment preferred. Education (1) A two-year degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized or extensive in-house training or apprenticeship program. Certifications: Proctoring Certificates, Licenses, Registrations will be obtained on the job. Requires travel to multiple locations; a valid driver's license and/or dependable transportation is required.

Interpersonal Skills A significant level of trust and diplomacy is required, in addition to courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

• Accountability – takes responsibility for one's own actions including but not limited to completing tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate
• Communication Skills – highly collaborative with excellent communications skills
• Compliance – ability to effectively analyze and interpret mandated policies, procedures, and regulations.
• Culture of Care – cultivates a supportive environment by implementing a trauma-informed culture of care
• Customer Service – serves both internal and external customers in an efficient, timely, and pleasant manner; maintains professional appearance
• Ethics – displays basic business-oriented principles and values; shows honesty and integrity in making decisions and communicating with others
• Reliability –completes work in a timely manner with attention to detail; ability to work flexible work hours; ability to be depended upon and to identify and problem-solve
• Team Environment – collaborate effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College's mission, vision, and goals
• Technology – familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications
• Time Management – highly organized with strong time management skills and ability to effectively prioritize tasks

Physical Requirements The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work. Work Environment Regular exposure to favorable conditions, such as those found in a normal office.