Specialist, Support Centers

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

As support to the primary point of contact for the designated National Support Centers events and facilities, the Specialist, Support Centers will be responsible for working with departments on the pre- planning and coordination of the support center activities and events. The Specialist, Support Centers may also be asked to assist, on an ad-hoc basis, with collaborating on and organizing regional events.

Responsiblities

• Facilitate maintenance requests for Support Centers coordinating with the Maintenance Department
  and/or vendors to resolve facility related repairs.
  
• Establish and maintain strong relationships with internal and external customers ensuring the highest level of customer service.
  
• Maintain a thorough working knowledge of adherence to all organizational policies, regulations and procedures.
  
• Keep immediate supervisor well-informed of facility maintenance activities, actions taken, results, problems identified and potential issues. Proactively recommend corrective solutions.
  
• Perform routine office/miscellaneous tasks as requested in order to maintain a professional and safe working environment for employees.
  
• Serve as a backup to other facilities team members (i.e. - Facilities Managers, Facilities Coordinators and Receptionists).
  
• Plan, coordinate resources including materials, people, and food & beverage to support the events conducted at Support Centers and offsite as requested.
  
• Provide a project schedule to identify when each task will be performed.
  
• Provide crisis management, resolve incidents, issues and problems both independently and in collaboration with internal personnel.
  
• Manage and place catering and supply orders for Support Center events that are held in the pantry area.
  
• Manage the set-up of the pantry for events as well as maintain the cleanliness and organization of pantry and surrounding areas.
  
• Facilitate, organize, and lead the portion of each event that relates to this role to ensure flow of event is maintained in a timely manner and resolve any issues that may arise.
  
• Primary contact for the management of the PDS University calendar.
  
• Manage Support Center events to include event list management, creating event spreadsheets and materials, maintaining vendor relations and on site event logistics.
  
• Resolve any issues and solve problems throughout each event cycle.
  
• Ensure key standard operating procedures are updated and communicated to the Facilities Manager.
  
• Enforce security protocol – verify all employees and visitors have badges that are visible at all times in the building.
  
• Gather data; prepare reports and presentations as needed.
  
• Maintain strong internal and external communications with all event/project stakeholders.
  
• Other duties as assigned by the management.
  

Required

• Bachelor’s degree from an accredited university; in lieu of degree minimum 5+ years of experience in event coordination and planning.
  
• 2+ years’ related experience with conference and/or event planning.
  
• Valid Class C Driver’s License.
  
• Flexibility to work early mornings, evenings and weekends as necessary.
  

Preferred

• Proficiency with using Microsoft Office
  
• Prior experience in project management a plus.
  
• Knowledge of various digital communication tools in a multi-faceted media environment.
  

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work.
  
• Excellent interpersonal, oral and written communication skills.
  
• Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.
  
• Ability to draw conclusions and make independent decisions with limited information.
  
• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
  
• Self-motivated, reliable individual capable of working independently as well as part of a team.
  

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.