Business Solutions, Career Development, Customer Support/Service, Detail Oriented, High School Diploma, Inbound Call Centers, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Research Skills, Time Management
Specialist Support Center
At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist Support Center to provide key operational support to multiple divisions within the Company family to aid in the execution of client projects. This position involves direct inbound communication with field representatives across multiple divisions requiring job-related support.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities:
- Serve as a direct point of contact for Field Representatives and their management team(s).
- Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
- Resolve Field Representatives' complaints according to guidelines established by the company.
- May be required to conduct additional research to resolve questions, concerns, or issues.
- Follow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get a final resolution.
- Take inbound calls and place outbound calls supporting multiple divisions.
Qualifications:
- High School Diploma or GED or equivalent experience required; Associate"s Degree or equivalent job-related experience in Inbound Customer Service Call Center preferred
- 2-5 years of experience in customer service
- Inbound customer service call center experience preferred
- Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Good interpersonal skills
Job Will Remain Open Until Filled
A
Advantage Solutions Inc
Advantage Solutions is a leading provider of outsourced sales and marketing solutions
to consumer goods companies and retailers. Our data- and technology-driven services
— which include headquarter sales, retail merchandising, in-store and online sampling,
digital commerce, omnichannel marketing, retail media and others — help brands and
retailers of all sizes get products into the hands of consumers, wherever they shop.
As a trusted partner and problem solver, we help our clients sell more while spending
less. Headquartered in Irvine, California, we have o!ces throughout North America
and strategic investments in select markets throughout Africa, Asia, Australia and
Europe through which we serve the global needs of multinational, regional and local
manufacturers.
10,000 employees or more
Business Services - Other
http://www.advantagesolutions.net/