Specialist I - Customer Service Rep

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 202600121S Title Specialist I - Customer Service Rep FLSA status Non-Exempt Hiring Salary

This position is a pay grade 2. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Occupational Category Technical/Para-Professional Department Student Account Services Division Division of Enrollment Open Date 05/08/2026 Open Until Filled Yes Educational and Experience Requirement

High school graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs entry-level specialist duties for Student Account Services.

Primary Responsibilities

Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support. Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services which includes financial services as well as ID card services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.

Other Specifications

Requires proficiency with a calculator and other standard office equipment with proficiency in Microsoft Office Suite. Must have accuracy in counting and balancing monies and in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Errors in business transactions could cause significant loss of monies, time, etc. Special events may require extended hours during specific times of the year.

Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/47148

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Reference Contact Information

Optional Documents

• Letter of Recommendation 1

Screening Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this position?

• The Chronicle of Higher Education

• TWC - Work in Texas

• Inside Higher Ed

• Higher Ed Jobs

• HERC - Higher Education Recruitment Consortium

• SHSU Website

• SHSU Employee

• Other

• If your response to the question above was "SHSU Employee" please indicate employee's name and department.

(Open Ended Question)

• If your response to the question above was "Other" please indicate from what source.

(Open Ended Question)

• • Do you have any experience with accounting or tracking financial information? If yes, please describe your responsibilities.

(Open Ended Question)

• • Have you had any experience working in higher education? If so, please describe your experience(s).

(Open Ended Question)

• • Have you had any Banner experience? If yes, please explain.

(Open Ended Question)