Specialist, Gift Card

Specialist, Gift Card

Overall Job Summary

The Gift Card Specialist supports the execution, analysis, and continuous improvement of Tractor Supply Company's gift card program. This role is responsible for delivering data-driven insights, maintaining operational processes, and supporting key business initiatives across inventory planning, promotions, and financial reporting.

Working cross-functionally with Marketing, Finance, Treasury, Inventory Planning, and external partners, this role ensures the gift card program operates efficiently, maintains data accuracy, and supports program growth. The Specialist applies analytical skills and attention to detail to identify trends, resolve issues, and contribute to ongoing program optimization.

Essential Duties and Responsibilities (Min 5%)

Inventory & Production Support

• Analyze historical sales trends, seasonality, and vendor inputs to support gift card inventory forecasts and replenishment planning.
• Maintain reporting tools to monitor inventory levels, sell-through, buy-to-sell ratios, and stock positions.
• Review third-party Suggested Order Quantities (SOQs) and provide data-driven recommendations for consideration.
• Support gift card production processes, including purchase order tracking, pricing validation, specification reviews, proof approvals, delivery tracking, and invoice reconciliation

Marketing & Sales Support

• Coordinate day-to-day execution of the gift card program, including submitting and tracking marketing requests for in-store and digital collateral.
• Partner with Marketing, Creative, and Merchandising teams to support the development and deployment of gift card collateral aligned to campaign timelines.
• Build and maintain reporting to evaluate promotional performance, including sales lift, budget utilization, and ROI.
• Provide insights and recommendations based on post-event analysis to support future campaign planning.

Financial & Operational Support

• Partner with Accounting and Finance teams to research and resolve gift card transaction discrepancies.
• Support audit requests, internal reviews, and documentation of processes and controls.
• Ensure consistency and accuracy of gift card data across reporting systems and tools.
• Assist in monitoring key performance metrics and identifying trends or anomalies requiring further investigation.

Required Qualifications

Experience: 3+ years of experience in analytics, inventory planning, financial analysis, retail operations, or a related field. Experience with gift card programs, retail inventory, or promotional analysis preferred.

Education: Bachelor's degree from an accredited college or university in Business, Statistics, Marketing, or a related field, or equivalent experience.

Professional Certifications: None

Preferred knowledge, skills or abilities

• Advanced Excel skills; working knowledge of SQL and data visualization tools (Tableau, Power BI, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced retail environment.
• Effective communication skills with the ability to translate data into clear, actionable insights.
• Ability to work independently within defined responsibilities while collaborating cross-functionally.
• Strong organizational and project coordination skills.
• Critical thinking skills with a proactive approach to identifying and resolving issues.
• Interest in agriculture, animals, gardening, or outdoor lifestyle is a plus.

Working Conditions

• Normal office working conditions

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Lifting up to 20 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced role. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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