Highlights
Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
Numbers & Facts
| Location | North Richland Hills, TX |
| Industry | Transport and Storage - Materials |
| Company Size | 10,000 employees or more |
| Year Founded | 2011 |
| Website | http://www.xpo.com |
Description
What you'll need to succeed as a Customer Solutions Specialist at XPO
Minimum qualifications:
- 1 year of relevant work experience
Preferred qualifications:
- Experience working in cargo claims
- 1 year of experience working in transportation operations or a logistics environment
- 2 years of experience investigating customer complaints/issues and resolving problems to the customers satisfaction
- Experience working as a member of an integrated team
- Customer service knowledge with the ability to advocate for the customer
- Knowledge and understanding of the basic requirements for freight movement
- Able to effectively cross-train other employees
About the Customer Solutions Specialist job
Pay, benefits and more:
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you'll do on a typical day:
- Provide a single point of contact for premium customers
- Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues
- Assist with the training of current and new customer solutions staff
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPOs candidate privacy statement here.
About Company
XPO Logistics is one of the largest transportation and logistics companies in the world, with a mission to help our customers operate in the most efficient ways possible. We do this by providing cutting-edge supply chain solutions to over 50,000 companies, including many of the world's most successful brands.
At XPO, we’re committed to helping motivated team players build their careers in many different settings: transportation hubs, distribution centers, offices, technology labs and virtual spaces. We're growing worldwide and looking for talented individuals at all experience levels. We do work that is important, meaningful and satisfying. That equals a supportive workplace with amazing colleagues, and an opportunity to realize your full potential.
Join us and do your best work in a positive environment with team support, competitive pay and personalized development.