The Customer Account & Order Management Specialist handles daily account activities for strategic customers, including order processing, inventory management, pricing adjustments, and issue resolution using Salesforce Case Management.
They ensure a positive customer experience by promptly addressing inquiries, resolving discrepancies, and supporting cross-functional collaboration with sales, distribution, marketing, and compliance teams.
Responsibilities include processing orders, supporting account receivable issues, generating reports, and assisting with product launches.
They identify process improvements, ensure compliance with policies, and contribute to team goals while demonstrating integrity, teamwork, and innovation.
Required skills include strong Excel and communication skills, attention to detail, and customer service experience. Salesforce knowledge and a bachelor’s degree or equivalent work experience are preferred.
They foster an inclusive environment and accommodate applicants with disabilities during recruitment.