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Spares Field Demand Planner

KLATencor Corporation

Ann Arbor, MI

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Cross-Functional, Customer Experience, Data Analysis, Data Science, Demand Forecasting/Planning, Ecosystems, Electronics, Flat Panel Displays, Image Processing, Integrated Circuit Packaging, Inventory Planning, Knowledge Management Systems, Laptop PC, Leadership, Logistics Analysis, Marketing, Metrics, Microsoft Excel, Motion Control, Operational Support, Optics, Performance Management, Physics, Printed Circuit Board (PCB), Problem Solving Skills, Process Improvement, Regulatory Compliance, Research & Development (R&D), SQL (Structured Query Language), Sales, Semiconductor Manufacturing, Smartphones, Supplier Optimization, Supply Chain Management, Technical Leadership, Technical Support, Time Management, Wafer Manufacturing
LOCATION
Ann Arbor, MI
POSTED
1 day ago
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.  The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.  The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Responsibilities
Single point of contact for regional counterparts on the Spares Demand Planning team.
Manage communications and messaging between customer regions and internal planning counterparts.
Drive Spares Delivery Performance across all products for your region by reviewing stocking levels, replenishments, field demand behavior and upcoming ramp.
Translate regional/customer requests into a problem statement for review with HQ team. Driving appropriate review and response to field
Monitor and report out Fill Rate Performance v. Fill Rate Targets and Planned vs. Actual Inventory
Perform miss analysis and drive cross-functional actions that impact current and future Fill Rate performance.
Assessment of spare part plan to ensure coverage is sufficient to meet requirements.
Ability to recognize process gaps and drive improvements holistically across cross functional teams
Conduct ramp readiness reviews for spares support within assigned region.
Collaborate with key stakeholders across KLA to improve customer experience and develop mechanisms that support operational excellence
Educate internal stakeholders of metrics, planning methodologies and support entitlements
Provide crisp and timely communication on developing issues to relevant internal and external customers. Keep leadership informed of customer impact and progress of recovery efforts
Preferred Qualifications:
Bachelor's degree plus 3+ years of related experience. BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics.
High proficiency in MS Excel;, SQL a plus
Experience with trade and compliance regulations is a plus.
Experience with inventory planning is required.
Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
Ability to work well on cross-functional teams in multiple locations and time zones.
Excellent communication/presentation, organizational, an

About the Company

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KLATencor Corporation