Spanish Customer Service Specialist

• The position is Hybrid (Tue-Thurs in office (Mon and Fri WFH)).

• Position: Customer Service Specialist
• Industry: Banking/Financial Services
• Job duration: 6 months (Possible Extension/Conversion)
• Location: Tempe, AZ 85288 (Hybrid post Training)
• Training: Completely Onsite - 1 month
• Schedule: Monday - Friday (Business Hours)
• Pay Range: $23 - 24/hour
• Pay Structure: Bi-Weekly - Once every two weeks
• Interview Process: Video Interview - 30 minutes - MS Teams

• Team is supporting a customer service initiative focused on call routing, customer triage, pipeline management, and referral handling efficiency.
• Support low-complexity customer service initiatives while helping manage inbound customer needs, callbacks, documentation, referral handling, and pipeline tracking. The team is also gathering feedback and metrics around conversion rates and pilot effectiveness.
• Focused heavily on customer engagement.
• Call routing and triaging customer needs.
• Managing callbacks, follow-ups, and documentation.
• Tracking contact attempts and managing the pipeline.
• Reviewing referral handling efficiency and workload balancing.

• Bilingual - English and Spanish.
• 6+ months of customer service / call center / contact center experience.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.