This remote Customer Service role involves providing informed, professional support to callers regarding eligibility, access to care, and program policies for Medicaid, SNAP, and TANF.
Responsibilities include responding to inbound/outbound contacts, processing verification documents, guiding applicants through application processes, documenting interactions, and maintaining confidentiality.
Requirements include a high school diploma or GED, 1+ years of experience, fluency in English and Spanish, strong communication skills, and ability to work independently.
Preferred skills are call center experience, familiarity with government programs, computer proficiency, and empathy.
Home office setup must include reliable internet (25mbps+), and residency in the US.
Comprehensive benefits, salary based on experience, and accommodations for disabilities are provided.