This role involves providing informed and objective responses to complex eligibility, access to care, and escalated concerns via inbound and outbound calls.
Responsibilities include processing documents, guiding applicants through Medicaid, SNAP, and TANF applications, documenting interactions, and maintaining confidentiality.
Requirements include a high school diploma or GED, 1+ years of relevant experience, bilingual fluency in English and Spanish, strong communication skills, and ability to work independently remotely.
Preferred skills include call center experience, familiarity with government programs, computer proficiency, and empathy for vulnerable populations.
Home office must have reliable internet (25mbps+). The position involves full-time shifts within specified hours, with 6-week remote training. Equal opportunity employer offering benefits and accommodations. Salary range: $18.46/hr.