This role involves providing informed, objective responses to complex concerns related to eligibility, access to care, and policy questions via inbound and outbound contacts.
Responsibilities include processing verification documents, guiding applicants through Medicaid, SNAP, and TANF applications, documenting interactions, and ensuring confidentiality.
Requirements include a high school diploma or GED, 1+ years of experience, bilingual fluency in English and Spanish, strong communication skills, and ability to work remotely.
Preferred skills are call center experience, familiarity with government programs, computer proficiency, and empathy for vulnerable individuals.
Work requires attending a training program and working full-time during specified hours. Candidates must meet home internet requirements and reside in the Continental US.
Additional info covers equal opportunity policies, compensation, benefits, and accommodations for applicants with disabilities.