This remote Customer Service Representative role involves providing informed and objective responses to complex eligibility concerns related to programs like Medicaid, SNAP, and TANF.
Key duties include responding to inbound/outbound contacts, processing verification documents, guiding applicants through application processes, and maintaining confidentiality.
Requirements include a high school diploma or GED, bilingual fluency in English and Spanish, strong communication skills, and ability to work independently. Training is six weeks on camera, with full-time shifts during business hours.
Preferred skills include call center experience, familiarity with government programs, strong computer skills, and empathy for vulnerable individuals.
Home office setup requires reliable internet (25mbps+), and residency in the US. Equal opportunity employer with comprehensive benefits and accommodations available. Salary is $18.46/hour.