Spanish Bilingual Customer Service Representative - Employee Benefits Brokerage

Job Description:

Position Title: Spanish Bilingual Customer Service Representative - Employee

Benefits Brokerage

Location: Schaumburg, IL (Hybrid)

Classification: Full-Time, Non-Exempt

Working Hours: 9:00am -

5:30pm

Summary

An established, growing employee

benefits brokerage firm is seeking a driven, Spanish

bilingual

professional to join their client services team. Driven by an increasing demand

from clients for Spanish-language servicing across various levels of employee

benefits expertise, this position represents a strategic growth opportunity.

Operating under the direction of the Customer Service Manager, the Customer

Service Representative will manage critical inside service work for client

programs, collaborating closely with Account Managers and Executives. This is

an exceptional career opportunity offering a defined path for rapid advancement

for a motivated, capable individual looking to build a long-term corporate

trajectory.

Essential Duties and

Responsibilities include but are not limited to:

• Act

as a vital communication bridge, resolving routine coverage questions,

complex claims issues, appeals, billing discrepancies, and eligibility

questions for both English- and Spanish-speaking client employees.

• Partner

with Account Managers to handle census preparation for marketing or

implementation, manage commission tracking, process invoicing, and assist

in conducting client open enrollment meetings.

• Assist

in the preparation of professional formal proposals, client-facing

employee benefit booklets, and comprehensive open enrollment guides.

• Accurate

processing of client eligibility requests (enrollments, terminations, and

plan changes) utilizing carrier portals and internal benefits

administration platforms.

• Input

and meticulously maintain an active record of all client communications

and account activities within the company system.

• Assist

internal Account Executives, AVPs, and VPs with language, documentation,

and translation assistance to ensure flawless execution of benefits

programs for diverse workforces including

attending occasional external client meetings with Sales

and Account Managers.

Qualifications

• Fluency

in both English and Spanish at a professional level (must be able to

speak, read, and write with corporate-level clarity and precision).

• Prior

experience working within a traditional office setting is required;

candidates must already be accustomed to a corporate, professional

business environment and etiquette.

• Strong

affinity for technology, advanced computer literacy, and a demonstrated

ability to pick up and master new software applications quickly.

• Must

successfully obtain and maintain an active Life and Health Insurance Agent

License within three (3) months of hire.

• Must

reside within hybrid commuting distance of the Schaumburg office. While

the organization highly values and offers long-term work-from-home

flexibility, in-office days are required. The current cadence is twice per

month, but candidates must be adaptable to potential schedule changes

(e.g., shifting to 3 or 4 times per month) based on operational needs.

• Solid

mathematical proficiency and data-driven problem-solving capabilities.

• Ability to attend occasional travel for client

meetings and be prepared to appear in standard

professional/corporate attire for client-facing environments.

• A

strong desire to commit to the employee benefits field and scale the

career over the long term.

• Prior

experience in a dedicated customer service or client-facing support role (preferred).

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.