Spanish Bilingual Call Center CSR REMOTE

Bilingual Customer Service Representative I (Spanish) – Remote (Maryland Residents Preferred)

Pay: $21.50 per hour

Location: Remote

Residency: Maryland residents strongly preferred

Employment Type: Full Time, Temporary

Join Our Team

MMC Group is seeking experienced Bilingual (Spanish/English) Customer Service Representatives to support the Maryland Health Connection (MHC). If you are passionate about helping others, thrive in a fast-paced customer service environment, and are fluent in both English and Spanish, we encourage you to apply.

This is a remote opportunity to support Maryland residents with healthcare enrollment, eligibility, and benefits through the Maryland Health Connection.

Compensation

• $21.50 per hour
• Remote position
• Weekly pay

Training Information

Training Start Date: July 22, 2026

Training Schedule:

• Three weeks
• Monday through Friday
• 9:30 AM to 6:00 PM EST

Attendance during training is mandatory.

Work Schedule

After training, employees must be available to work between: 9:30 AM and 6:00 PM Eastern Time

This position supports high call volumes. Team members are expected to remain available after scheduled hours, when necessary, until customer call queues have been cleared.

What You'll Do

As a Bilingual Customer Service Representative, you will:

• Assist consumers with health insurance enrollment and eligibility questions
• Support Medicaid and Qualified Health Plan enrollment through the Maryland Health Connection
• Guide customers through application and enrollment processes
• Navigate multiple computer systems while assisting callers
• Utilize Customer Relationship Management (CRM) software and Maryland eligibility systems
• Research customer accounts and provide accurate information
• Document customer interactions thoroughly
• Deliver professional, compassionate customer service while maintaining confidentiality
• Meet quality, productivity, and performance expectations

Qualifications

• Fluent in both English and Spanish (verbal and written)
• Previous customer service or call center experience preferred
• Strong communication and active listening skills
• Comfortable navigating multiple computer applications simultaneously
• Excellent attention to detail
• Ability to work independently in a remote environment
• Reliable high speed internet connection and dedicated workspace
• Ability to complete all required training

Residency Information

Maryland residents are strongly preferred. Current hiring priorities focus on Maryland residents and bilingual Spanish speaking candidates.

Why Join MMC Group?

At MMC Group, we connect talented professionals with meaningful career opportunities. We are committed to providing exceptional support throughout the hiring process while helping our employees build valuable experience with industry-leading organizations.

Apply today to reserve your interview opportunity. Positions are filling quickly.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.