| Location | Huntington Beach, California |
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
The Spa Supervisor Supervises the Spa team members in assigned area(s) to ensure guests receive the highest level of service and quality on a daily and consistent basis. Areas of spa responsibility may include spa treatments; fitness areas, equipment and classes; recreation programs/activities; pool area and retail. Ensures a clean and safe environment for all guests. Provides excellent guest service though direct interaction and communication.
WHAT YOU WILL ACCOMPLISH
Supervises subordinate personnel in the assigned spa areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
Responsibilities include interviewing and training team members. Recommends applicants for selection. Plans, assigns and directs work. May set work schedules.
Determines work quality expectations and sets deadlines. May be assigned to oversee department’s time and attendance records and reporting.
Monitors day-to-day spa operations to ensure standards of service exceed guest expectations and meet or exceed property standards. Oversees spa scheduling, fitness activities, scheduling/reservations, and communications with guests on spa services, fitness classes and activities, to enhance operational flow and customer experience.
Welcomes and introduces guests to facility and services available. Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
Ensures guests receive outstanding, consistent, exceptional service by circulating through each spa area. Seeks opportunities to improve satisfaction and immediatelyhandles any guest concerns or complaints.
Ensures all spa and operations areas are clean and properly set up. Maintains sufficient inventory of retail items, supplies and equipment and orders as needed. Participates in weekly/monthly inventories.
WHAT YOU WILL BRING
One to two years of increasingly responsible spa experience in hotel environment. Prior supervisory experience desired.
Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
GREAT IF YOU HAVE
Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information sorequiresability to use discretion. Must demonstratepositive attitude and professional demeanor.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.