Communication Skills, Customer Relations, Customer Support/Service, Hospitality and Tourism, Industry Standards, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, Multitasking, Operations, Performance Analysis, Performance Reviews, Promotional Strategy, Regulations, Retail Sales, Safety Compliance, Safety Standards, Safety/Work Safety, Schedule Development, Service Delivery, Spa Services, Staff Training, Team Lead/Manager
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Description
Join the team at The Boar's Head Spa as a Spa Supervisor and play a vital role in delivering exceptional wellness experiences to our guests. We are seeking a dedicated and professional leader who is passionate about customer service, wellness, and team management. This is an excellent opportunity to contribute to a luxurious environment that promotes relaxation, health, and well-being.
Key Responsibilities:
- Oversee daily operations of the spa, ensuring smooth and efficient service delivery
- Supervise and support spa staff, including therapists, receptionists, and other team members
- Ensure high standards of customer service and guest satisfaction
- Manage appointment scheduling, retail sales, and inventory control
- Maintain cleanliness, safety, and hygiene standards in all spa areas
- Handle guest inquiries, complaints, and feedback professionally and promptly
- Assist in staff training, development, and performance evaluations
- Collaborate with management to develop promotional strategies and special packages
- Ensure compliance with health and safety regulations and spa policies
Requirements
Skills and Qualifications:
- Proven experience in spa management or supervisory roles within the wellness or hospitality industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of spa treatments, products, and industry standards
- Ability to multitask and work efficiently in a fast-paced environment
- Customer-focused attitude with a professional demeanor
- Flexibility to work weekends, evenings, and holidays as needed
- Relevant certifications or licenses in spa therapy or management are a plus
At The Boar's Head Spa, we foster a culture of excellence, growth, and well-being. Join our team and be part of a luxurious environment dedicated to enhancing our guests' relaxation and health. We offer competitive compensation, ongoing training, and opportunities for career advancement.