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Spa Operations Supervisor

Davidson Hospitality Group

Lake Buena Vista, Florida

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Detail Oriented, Entrepreneurship, Hospitality and Tourism, Interpersonal Skills, Inventory Management, Leadership, Licensing, Maintain Compliance, Multitasking, Onboarding, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Product Merchandising, Quality Management, Quality Metrics, Regulations, Restaurant, Retail, Retail Operations, Safety/Work Safety, Sales, Service Delivery, Small Company, Spa Services, Staff Training, Team Lead/Manager, Team Player
LOCATION
Lake Buena Vista, Florida
POSTED
3 days ago
Property Description

Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting. Apply now to become part of the Renaissance Orlando Resort and Spa family and take your career to new heights!

Overview

Are you passionate about delivering exceptional guest experiences in a luxury spa environment? We're seeking a dynamic Spa Operations Supervisor to support the daily operations of our spa and wellness facilities while leading a high-performing team.

In this role, you'll partner closely with spa leadership to ensure seamless service delivery, uphold brand standards, and create a welcoming, rejuvenating experience for every guest. This is a hands-on leadership position ideal for someone ready to grow into a Spa Manager role while building strong operational and team leadership skills.
Responsibilities
  • Support the daily spa operations, ensuring smooth, efficient, and guest-focused service delivery across all areas (front desk, treatment areas, retail).
  • Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
  • Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
  • Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
  • Monitor spa cleanliness, safety, and overall facility presentation to maintain high-quality standards.
  • Support retail operations, including product merchandising, inventory control, and sales performance.
  • Assist leadership with payroll tracking, daily reports, and operational checklists.
  • Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
  • Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
  • Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.
Why Join Us?
  • Opportunity to grow into Spa Manager and leadership roles
  • Work in a collaborative, guest-focused luxury environment
  • Be part of a team that values wellness, service excellence, and professional development

Qualifications

  • 1-3 years of experience in a spa, hospitality, wellness, or luxury service environment.
  • Training/certification and active Florida licensing required by the state.
  • Previous supervisory or lead experience preferred.
  • Strong passion for guest service, spa operations, and wellness experiences.
  • Excellent communication and interpersonal skills; ability to lead by example.
  • Proven ability to multitask in a fast-paced hospitality environment.
  • Basic understanding of spa services, retail products, and scheduling systems.
  • Strong organizational skills and attention to detail.
  • Flexible schedule, including evenings, weekends, and holidays.
  • Proficiency with basic computer systems and spa booking software preferred.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits design

About the Company

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Davidson Hospitality Group

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