Spa Operations Manager

Benefits

• Free monthly massage or facial
• 401k matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Role OverviewSpa Manager

• Base Salary: $55K
• Performance Bonuses: Included
• OTE: $70K
• Type: Hands-on Leadership Role

We are seeking a results-driven Spa Manager to enforce operational standards and drive aggressive sales execution. You will lead from the floor, holding your team accountable for KPIs, membership conversions, and service excellence. If you are a high-autonomy professional with a proven track record of managing staff performance and hitting revenue targets, this role is your opportunity to lead a top-tier team in a high-demand environment.

Compensation & Benefits

• $55,000 base salary
• Monthly KPI bonuses up to $1,501
• $15,015 annually in total potential bonuses for strong performers
• Paid time off
• 401K match
• Free monthly massage/facial service
• Product discounts

Responsibilities

• Revenue & Growth

• Drive membership conversions, upsell services, and increase revenue via smart scheduling, corporate promotions, and grassroots marketing.

• Analyze performance to identify opportunities to ensure consistent growth.

• Team Leadership

• Directly oversee, train, and manage performance for all front-desk and service staff.

• Enforce company policies, conduct regular performance reviews, and maintain a culture of professional discipline and high productivity.

• Ensure every staff member meets their individual sales and retention metrics.

• Operations Excellence

• Manage daily operations, client flow, inventory, scheduling, and compliance.

• Maintain a clean, efficient spa that delights guests, even during busy peaks.

• Client Experience

• Deliver exceptional service and foster loyalty with personalized care.

• Resolve issues professionally.

• Clear Communication

• Submit daily reports to owners for transparency.

Performance Measured By

• Membership sign-ups and retention
• Revenue targets met/exceeded
• Team retention and productivity
• Operational efficiency and client satisfaction

What You Bring

• 3 years of retail/spa management experience with a record of driving sales and managing team performance.
• Proven ability to hold staff accountable for sales goals and service metrics.
• Expertise in operational leadership: Managing POS, inventory systems, enforcing SOPs, and ensuring consistent high-level performance.
• Deep knowledge of massage and skincare benefits with the drive to educate and convert clients.
• Resilience and a proactive, authoritative style. You do not avoid difficult conversations.

About Us Hand & Stone Oak Forest is a performance-driven wellness center focused on growth and operational excellence. As a family-owned business, we are committed to high service standards and rigorous professional systems. We are currently scaling our operations and require a decisive, hands-on leader to manage our growth, drive membership sales, and ensure every team member adheres to the standards that define our brand.

Details

• Hours: 40 hours/week
• Standard Schedule: 8:30 AM - 5:30 PM
• Days Off: Wednesday, Sunday
• Role Nature: This is an active, floor-based management role. Flexibility is required to cover closing shifts (11:30 AM - 8:30 PM), holidays, and promotional events to ensure business goals are met.
• Expectation: You are expected to be the primary driver of spa performance. If you prioritize consistent 9-to-5 stability over the dynamic needs of a growing business, this is not the right role for you.

Training & Transition We provide an accelerated, hands-on handover process through April 15th to integrate you into our systems (Zenoti, Asana, Woven). This program includes technical training, role-playing, and operational shadowing. You will have access to existing SOPs and reference materials to ensure you are fully operational within your first week. Full in-spa presence is required from day one to ensure immediate leadership impact and team alignment.

Compensation Summary $55,000.00 - $70,015.00 per year

At Hand and Stone, Opportunity Knocks. Over 500 locations are open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Time… we can provide the perfect fit with FLEXIBLE schedules. Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation hiring and termination, benefits, compensation, day-to-day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.