Customer Experience, Customer Satisfaction, Data Analysis, Inventory Management, Marketing Campaign, Marketing Strategy, Meet Sales Quota, Mentoring, Microsoft Office, People Management, Regulatory Compliance, Retail, Revenue Analysis, Revenue Growth, Sales, Schedule Development, Strategic Analysis, Strategic Planning, Team Lead/Manager
Seeking an experienced Spa Director to lead spa operations, drive sales, and ensure a five-star client experience.
Benefits include bonus based on performance, competitive salary, employee discounts, flexible schedule, paid time off, training, wellness resources, and advancement opportunities.
Responsibilities:
- Increase memberships, service, retail, and gift card sales
- Create marketing strategies and analyze data to boost revenue
- Manage staff schedules, inventory, and maintain cleanliness
- Ensure customer satisfaction and compliance with policies and regulations
- Hire, train, mentor, and motivate team members
- Overcome objections and develop grassroots marketing campaigns
Requirements:
- Min 2 years in spa, salon, retail, or hospitality management
- Experience in team leadership and sales goal achievement
- Ability to manage a team of 40+ and control inventory
- Flexible schedule including nights, weekends, and holidays
- Proficiency in Microsoft Office; Zenoti experience a plus
H
Hand & Stone - 3307 Sheridan Dr - Hollywood, FL