Spa Manager

Responsive recruiter

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Relocation bonus
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa in Hollywood, Florida is seeking an experienced, results-driven Spa Manager to grow membership and sales, strengthen operations, recruit and develop a high-performing team, and take ownership of the spa's success.

This is a full-time, in-person leadership role based in Hollywood. You will be part of a growing multi-location organization with additional Hand & Stone spas in Weston/Davie and Sunrise-Sawgrass, providing broader support and future growth opportunities.

Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business is strongly preferred.

Compensation and Benefits

• $60,000-$70,000 base salary, based on experience
• $10,000-$15,000 annual performance bonus opportunity
• Paid time off
• Employer-sponsored 401(k) with employer matching
• Complimentary monthly massage or facial
• Employee discounts on services and retail products
• Management training and leadership support
• Growth opportunities within our multi-location organization

Key Responsibilities

• Drive membership sales, conversion, retention, and net membership growth
• Reduce cancellations through effective follow-up and retention strategies
• Coach the front desk team on consultations, objection handling, and closing
• Increase service, retail, enhancement, gift card, and package sales
• Review daily, weekly, and monthly performance and hold the team accountable
• Oversee daily spa operations, staffing, schedules, payroll, and labor productivity
• Maximize Massage Therapist and Esthetician schedule utilization
• Monitor prebooking, repeat visits, average ticket, retail, and guest retention
• Maintain strong inventory, cash-handling, opening, and closing controls
• Resolve guest concerns promptly and professionally
• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
• Train, coach, and develop team members and emerging leaders
• Address poor performance, attendance, and policy violations promptly
• Build a positive, professional, accountable, and sales-focused culture
• Lead by example and remain visible during peak business hours

What Success Looks Like

• Consistent membership and net membership growth
• Improved conversion, retention, prebooking, and average ticket
• Productive provider schedules with minimal open appointment time
• A reliable, well-trained, and accountable team
• Proactive recruiting and strong employee retention
• Controlled payroll, inventory, and operating expenses
• High guest satisfaction and strong online reviews
• Accurate reporting, clear communication, and consistent follow-through

Qualifications

• Minimum of three years of management experience in a sales-driven business preferred
• Proven success growing memberships, sales, conversion, or client retention
• Experience managing and developing a team of approximately 25-40+ employees
• Experience with recruiting, scheduling, payroll, inventory, and performance management
• Strong leadership, coaching, accountability, and conflict-resolution skills
• Comfortable reviewing reports and using data to make business decisions
• Strong organization, communication, and follow-through
• Microsoft Office proficiency
• Zenoti experience is a strong plus
• Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays.

This is not a Monday-through-Friday office role. Leadership visibility during the spa's busiest periods is essential.

Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance in a previous role.

Compensation: $60,000.00 - $70,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.